Patient Services Associate - Connecticut Pediatrics @ CHC/Hartford - Full Time - Bilingual Requ[...]

Job Description Summary The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi‑task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned. Role and Responsibilities Patient experience: Provide exceptional customer service to all patients, visitors and callers Oversee the safe, efficient, and comfortable atmosphere of the reception area Greet patients and other visitors to the agency and assist them as appropriate Review schedules daily to ensure accuracy and fill appointment opportunities Schedule and reschedule appointments in accordance with CHC scheduling guidelines Collect, verify, update and document patient demographics, insurance information and forms Reconcile patient visits daily Verify active insurance coverage and status, and update information as necessary Collect patient payments, balances and copays Assist patients with payment plans/sliding fee applications, and ensure applications are up‑to‑date Complete end‑of‑day reporting and ensure records balance Answer, screen, and direct incoming telephone calls and document as needed in the electronic health record (EHR) system, per CHC guidelines Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC indexing protocols Consistently ensure and maintain patient confidentiality (HIPAA) Escalate concerns to site leads/Operations Manager and offer suggestions for improvement Support manager in monitoring inventory of supplies for the office Meet and exceed assigned individual and departmental goals Other duties and projects as assigned Qualifications Associate's degree, medical office or medical assistant degree required Bilingual skills, Spanish speaking, required Exceptional customer service skills Excellent verbal and written communication skills Proven ability to multi‑task Problem solving and critical thinking skills Excellent organizational skills Healthcare experience in medical, dental, or behavioral health preferred Experience with Microsoft PowerPoint, Excel, Word preferred Physical Requirements / Work Environment Schedule is based on current needs of the site; one Saturday shift per month required. Minimal physical effort. Must be able to operate computer and telephone continuously. Regular regional travel as necessary. Benefits (Full‑Time Employees) For Health & Wellness: Medical plans with Health Spending and Flexible Spending Accounts, Health Reimbursement Arrangement accounts, Dental and Vision Plans, Wellness Incentive Program, Life and Disability Insurance, Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services. For Financial Success: 403(b) plan with a discretionary company match after 1 year of employment. For Great Work Life Balance: Paid time off; Paid parental leave; Paid holidays; Employee Assistance Programs; For Professional and Educational Advancement: Tuition Reimbursement. Please note: some of these benefits do not apply to part‑time, temporary, or per‑diem roles. Location Connecticut Pediatrics @ CHC – Hartford; City: Hartford; State: Connecticut; Time Type: Full time. #J-18808-Ljbffr Community Health Center, Inc