Business Services Manager

Title: Business Services Manager Location: Chicago, IL Travel: up to 25% around Chicago, IL – must own vehicle and possess a valid driver's license Type: contract – duration 12 months Education: college degree preferred but not mandatory Residency: Only candidates living within 30 minutes of Chicago, IL will be considered; relocation not considered. Role & Company Overview Medvec & Associates, LLC provides expertise in negotiation, decision‑making, team effectiveness, corporate governance, and women in leadership. For over two decades, Dr. Victoria Medvec, the firm’s President and CEO, has brought her unique knowledge to some of the world’s largest and most highly‑respected companies, such as McDonald’s, Google, McKesson, Microsoft, McKinsey, IBM, T‑Mobile, and Amgen. She is also the Adeline Barry Davee Professor of Management and Organizations at the Kellogg School of Management at Northwestern University. We are looking for a highly organized, proactive, and detail‑oriented Business Services Manager to support Dr. Medvec and the team. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to multitask in a fast‑paced environment. This role involves coordinating travel arrangements on behalf of Dr. Medvec and the team, managing administrative tasks, running errands, and providing occasional tech support as needed. The Business Services Manager will also have the opportunity to attend Dr. Medvec’s training, consulting, and MBA classes, enhancing their own negotiation and decision‑making skills. This is a one‑year contract position that requires availability of at least 30 hours per week, with the potential to extend the commitment after one year. While most work is completed virtually, duties that require errands and other on‑site tasks necessitate a candidate who lives in or around Chicago, IL and possesses a vehicle and valid driver’s license. Business Services Manager Essential Duties And Responsibilities Travel Coordination: Arrange travel bookings (including flights, hotel accommodation, dining reservations, ground transportation) for Dr. Medvec and the team. Create detailed itineraries for personal travel. Maintain documentation of travel‑related preferences (likes/dislikes, airline and hotel membership numbers, dietary restrictions). Compile receipts when required for client reimbursement. Administrative Tasks: Coordinate all appointments and arrange transportation accordingly. Personal Support: Assist with personal shopping, errands, and social engagements. Manage social calendars and extracurricular activities. Liaise with outside vendors, housekeeper, landscapers, etc., to coordinate all aspects of household management. Maintain confidentiality and handle sensitive matters with care. Tech Support: Provide support on virtual sessions delivered via Zoom, Webex, Teams, and Google Meet. Help monitor chat, breakout rooms, and other IT features available on virtual conference platforms. Business Services Manager Qualifications & Competencies At least five years serving as an executive assistant, travel coordinator, or similar administrative role. Excellent interpersonal, oral, and written communication skills. Ability to prioritize inquiries & requests while troubleshooting conflicts; make judgments and recommendations to ensure smooth day‑to‑day engagements. Flexibility to be on call and work outside standard workday hours, especially during certain travel engagements. Excellent decision‑making skills with the ability to assess multiple options and identify the best choice to serve a specified goal. Ability to handle sensitive and confidential information with discretion. Proactive attitude and willingness to take initiative. Learning orientation for personal improvement and ongoing development. Technical requirements: expertise with Microsoft Office (Word, Excel, PowerPoint); proficiency in Google Docs and Google Slides; familiarity with virtual conference platforms or ability to learn. Benefits Competitive salary and performance‑based bonus. Ability to work remotely the majority of the time. Professional development: opportunity to receive on‑the‑job training from the world’s leading expert in negotiations and receive direct feedback from Dr. Medvec. High degree of autonomy with work deliverables. #J-18808-Ljbffr