HVAC Customer Service Representative

Job Description

Job Description

HVAC Customer Service Representative (CSR)$19–$24/Hour | Full-Time | Newport News, VAMechollage is a locally owned, veteran-owned HVAC company serving customers throughout the area since 2009. We're looking for a dependable HVAC Customer Service Representative (CSR) to be a key part of the customer experience from the very first conversation.In this role, you'll help customers get the service they need by handling incoming calls, coordinating appointments, gathering important job information, and keeping communication organized between customers and the service team.This is a great opportunity for someone who enjoys a busy office environment, communicates well over the phone, and takes pride in making sure customers feel heard and taken care of.What You'll HandleServe as a primary point of contact for customers calling about HVAC service and maintenanceSchedule and coordinate technician appointments based on customer needs and availabilityAsk the right questions to understand service requests and collect accurate informationEnter customer and job details into company systemsProvide customers with information regarding appointments and servicesMake outbound calls for appointment confirmations, follow-ups, and customer outreachMaintain accurate customer accounts and service recordsSupport maintenance membership programs and related customer communicationsCommunicate appointment and customer information with technicians and other team membersHelp keep daily office operations organized and running smoothlyWhat Makes You a Good Fit2+ years of customer service, call center, scheduling, reception, or office experienceHVAC, home services, or skilled-trades experience is a plusExperience with ServiceTitan is helpful but not requiredConfident and professional phone communicationStrong listening skills and attention to detailAble to manage multiple conversations and priorities in a fast-paced settingOrganized, dependable, and comfortable working as part of a teamCustomer-first attitude with a genuine desire to help peopleHigh school diploma or equivalentPay: $19–$24 hourly, depending on experienceSchedule: Monday–Friday, 7:30 AM–4:30 PMWhat we offer:50% company-paid medical coverage401(k) with 6% company matchPaid holidaysPaid vacationOngoing training and professional developmentOpportunities to grow with an established local companyWhy Mechollage?At Mechollage, customer service isn't just about answering the phone-it's about creating confidence in the company before a technician ever arrives at the door.You'll join a team where communication, reliability, and a positive attitude matter. If you're someone who can stay organized, handle a busy phone line, and make customers feel like they're in good hands, this could be a great fit.Bring your customer service experience to a company where your work makes a difference every day. Apply today.