Key Account Manager - Oahu, HI

Key Account Manager (HI)

Note: While this position is fully remote, we are specifically recruiting candidates that reside in Oahu, Hawaii to facilitate frequent in-person meetings or collaboration.

The Key Account Manager (HI) is an outside sales position responsible for managing an existing base of key account customers (that have an annual spend of $150K to $1.5M) by growing share of wallet and improving retention within these customer relationships. This role will have a matrix partnership team to include cross-functional experts on our office solutions, customer success coordination support, and an account executive that focuses on assigned portfolio in medium to enterprise customers, including government and education.

This position will work towards strengthening the business relationship and maximizing the penetration opportunities by providing full potential with value-add solutions in all product categories.

Primary Responsibilities:

1. Account Retention and Growth: Engaged in sales activities outside of the office, face-to-face, including, but not limited to, creating relationships with decision influencers, decision makers, end users, current buyers and new prospects within a company on a regular basis. Retain current customer base and expand footprint through cross/up sell opportunities. Ensure The Company can earn appropriate profitability based on customer profile in volume, size and service requirements. This will require the development of and execution of pricing strategies and tactics. Present Company solutions that relate directly to key needs and business issues of customer. Negotiate and close sales campaigns to grow customer base 10% annually. Customer base is between $2.5M to $10M.
2. Customer Management: Network through organizations and industries of focus. Be proactive in all aspects of opportunity development. Identify customer needs and effectively understand and respond to customer objections. Provide guidance on customer and prospect strategic initiatives and expertise around particular areas of interest to discuss industry best practices and development of high-level strategies. Build and expand relationships with decision makers in prospect and customer accounts. Establish yourself as a Trusted Advisor to the prospect or customer.
3. Matrix Team: Bring net new and innovative ideas to both internal team and the customer. Assist in creating an environment of teamwork and continuous improvement. Demonstrate a commitment to excellence. Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement. Collaborate with peers and management around ways to continually improve the sales organization. Maintains customer information in The Companies CRM.

Qualifications

• High School diploma or equivalent, Bachelors preferred
• Minimum 2 years of sales experience in business-to-business environment
• Ability to work in complex and consultative sales environment.
• Ability to get customer involved in creating business case and value propositions.
• Comfortable speaking with senior leadership about financial metrics, calculations and assumptions in business case.
• Demonstrate an understanding of the industry, the current trends and changes, as well as leverage that information to the benefit of the company and the customer.
• Excellent objection handling and negotiating abilities.
• Ability to create strong customer loyalty.
• Driven to invest time in self-education that can be applied in a professional context.
• Excellent oral, written and presentation communication skills
• Fluid organization agility (the ability to quickly learn, understand and navigate an organization at the upper to lower levels.
• Previous experience within the office supplies industry preferred.
• Experience using Microsoft Excel, Word, Outlook; PowerPoint
• Working knowledge of Salesforce CRM, a plus
• Must be personable and presentable at all times.
• Must be a self-starter and able to work autonomously timely manner.
• Able to take direction well and execute efficiently and effectively.
• Flexible with respect to change initiatives.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The salary range for this role is $57,900/year to $97,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the Submit button.