BDC Service Representative

Description BDC Service Representative What will your day look like? You'll answer internet leads from manufacturer and third-party websites, answer phone calls from customers looking to schedule service for their vehicle and continue to reach out to your existing customer base through phone, text, and email daily. You must be comfortable speaking on the phone and have strong writing skills. You will also need to be a self-starter, staying on-task and productive during lower lead volume days. While no cold calling is involved, you may be required to contact existing store customers to see if they are interested in scheduling service maintenance. You will be responsible for scheduling appointments, verifying appointments, and making follow-up phone calls to confirm customers service expectations were exceeded. Monitoring and contacting email and text leads Determining each customer's vehicle service needs and making appointments accordingly Learning, understanding, and following service call and email scripts Confirming and following up on appointments via text or phone Ensuring customers are completely satisfied Making daily follow up phone calls You will be highly trained to work with customers over the phone, email and chat to assist customers regarding their vehicle and recall needs, making appointments for clients, handling desk calls, correspondences and attending to customers. Hours Monday - Friday 8am-5pm No Weekends Benefits Veteran management team to help guide and influences trainees towards top potential earnings. Yearly Recognition Program Career Advancement Opportunities Paid Vacations Paid Maternity Leave/Parental Leave Employee Discount on all products, parts, and services 401k + Company Match Comprehensive and Competitive Medical, Dental, and Vision plans with low cost to you. Paid Company Uniforms Work Life Balance/No Sundays Plus much more! Requirements Must be 18 years of age Have a valid Driver's License with a clean MVR Pass a drug test and background check Possess phone skills for both employee and customer phone calls Have basic computer skills. Training will be provided for necessary programs. Be organized, alert, professional and courteous Be committed to 100% customer satisfaction Familiar with Microsoft Office, Outlook, Word and Excel programs While you take care of our customers, we will take care of you! #J-18808-Ljbffr Murrysville, PA