Customer Experience Coordinator - Hilton Chicago

Customer Experience Coordinator - Hilton Chicago

Position Overview The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.

Key Job Responsibilities

• Customer Contact
• Billing
• Data Entry
• Customer Engagement
• Operational Support

Job Qualifications

• High School Diploma is required. Associate degree is preferred
• 1+ years of administrative, sales or hospitality experience preferred
• Proficiency Microsoft 365 and web-based applications
• Strong written and oral communication skills
• Strong organizational and interpersonal skills
• Encore's Service Level 100, 200 & 300 Certifications to be obtained within 90 days
• Ability to multi-task and work well under pressure

Competencies

• Deliver World Class Service
• Do The Right Thing
• Instills Trust
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Ability to Prioritize
• Value People
• Communicates Effectively

Physical Requirements

• Sitting: 6-8 hours per day
• Standing: 2-3 hours per day
• Walking: 0-1 hours per day
• Stooping: 0-1 hours per day
• Crawling: 0-1 hours per day
• Kneeling: 0-1 hours per day
• Bending: 0-1 hours per day
• Reaching (above your head): 0-1 hours per day
• Climbing: 0-1 hours per day
• Grasping: 0-1 hours per day
• Lifting Requirements
• 0-15 lbs*: Frequently
• 16-50 lbs*: Occasionally
• 51-100 lbs: Never
• Over 100 lbs: Never
• Carrying Requirements
• 0-15 lbs*: Frequently
• 16-50 lbs*: Occasionally
• 51-100 lbs: Never
• Over 100 lbs: Never
• Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Frequently
• Color Vision: Continuously
• Peripheral Vision: Occasionally
• Depth Perception: Occasionally
• Hearing: Continuously
• Pushing/Pulling Requirements
• 0-15 lbs*: Occasionally
• 16-50 lbs*: Occasionally
• 51-100 lbs: Never
• Over 100 lbs: Never

Work Environment

Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.