Solution Engineer

Job Description

Job Description

Our Story:

At think-cell, we're on a mission to revolutionize the way professionals work – making presentation creation smarter, faster, and more efficient. Since our founding in 2002 in Berlin, we've been crafting powerful software that seamlessly integrates with Microsoft Office, helping users easily transform complex data into stunning charts and diagrams.  

Driven by innovation and technical excellence, our diverse and dynamic team thrives on creativity and collaboration. We foster an inclusive culture where ideas flourish, and every team member has the opportunity to make a real impact. If you're passionate about shaping the future of productivity software, think-cell is the place for you! 

What You Will Do

The Solution Engineer is a strategic partner to support our customers and sales teams throughout the sales process by solving a broad set of technical and business activities. This role extends beyond pre-sales into post-sales enablement, ensuring successful deployment, adoption, and long-term value realization for enterprise customers.

Working closely with the sales team, this role is pivotal to shaping our customer onboarding process. This role focuses on aligning technical product capabilities, consulting on all technical aspects, supporting clients through deployments, to help drive measurable value for the customer.

Key Responsibilities

• Lead enterprise deployment planning discussions with customer IT teams: including scalable rollout strategies across Windows (Intune/SCCM/GPO) and macOS (JAMF/plist) environments, solution design, and security review.
• Develop and present technical materials that explain think-cell's solution, deployment model, and integration approach to technical audiences.
• Translate customer requirements into scalable deployment and configuration recommendations, providing hands-on guidance throughout technical discovery, pilot setup, rollout planning, and post-deployment optimization
• Manage inquiries related to data security and compliance for a Software as a Service product
• Adjust XML Style Files to reflect customer PowerPoint design guidelines (configuration work).
• Generate product presentations and provide tailored demonstrations of the product to customers, drawing on extensive think-cell product feature expertise.  
• Educate and assist sales teams, working in tandem with product management and sales enablement.

You will be great for this position if you

• Bachelor's  or master's degree in relevant field (i.e. Business Technology, Computer Science, Information Technology, Software Engineering)
• 2- 6 years of experience in Solution Consulting, Sales Engineering, Product Specialist supporting sales in SaaS or similar roles, with stakeholder management experience. Or hands-on enterprise software deployment experience (IT support, application deployment, Windows administration)
• Computer Science or Information Systems background, including XML, security, and deployment across Windows (Intune/SCCM/GPO) and macOS (JAMF/plist)
• Skilled at developing captivating PowerPoint presentations.
• Confident, polished communicator capable of simplifying complex concepts for both technical and non-technical audiences during technical customer demos and deployments.
• Consultative and curious mindset in approach to problem-solving. Ability to identify, analyze, and resolve issues effectively. 
• Strong sales mindset with the ability to effectively communicate and demonstrate the product's value to customers Ability to be proactive and forward thinking to anticipate customer needs
• Technical exposure to VBA, python, and API
• Hybrid work environment in NYC office office 3x a week, Tuesday – Thursday
• You should be comfortable traveling to our headquarters in Berlin, Germany 1-2x per year
• Must have full time US work authorization, there is no sponsorship opportunity for this role

Why is think-cell the right place for you?

At think-cell, we're not just building innovative software – we're empowering over 1.3 million business users across 35,000 companies, including the world's top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 220 people, united by a shared commitment to excellence and innovation.   

Our proprietary technology sets the standard in business document creation, and we're in a dynamic, growing market with enormous potential. As we continue to lead the way in our industry, we're looking for talented individuals who can help us shape the future of business productivity.   

Our Values 

At think-cell, our values are at the heart of everything we do. They guide how we work, collaborate, and create value for our customers. As part of our team, you will embody and help shape the following principles that define us:   

• Forward Thinking: We are adaptable innovators – we embrace change, value progress, and challenge the status quo to find the best solutions.   

• Ownership: We take pride in our work – we own our mistakes, learn from them, and go the extra mile to deliver exceptional results.   

• Customer First: We are committed to our customers – we understand, prioritize, and deliver lasting value through meaningful solutions.   

• Unified Team: We cultivate collaboration and value every voice – we prioritize integrity and respect, ensuring everyone feels heard, supported, and aligned in our shared mission.   

• Strive for Excellence: We are driven by excellence – we set ambitious goals, pursue quality relentlessly, and foster growth through exceptional talent.   

We believe in a human hiring process, every application is personally reviewed.

Join Our Journey

We encourage you to apply even if you don't meet every requirement. At think-cell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact.   

Joining us means more than just a job – it's an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things.  

Compensation: think-cell believes the value of pay transparency contributes towards an honest and supportive culture. For this role, we anticipate paying in the range of 85-120k USD per year. The actual amount to be offered to the successful candidate will be dependent upon the key aspects of each case, which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any think-cell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. think-cell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements). 

At think-cell, we value diversity. think-cell is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.