Accounts Receivable Collections Specialist

Accounts Receivable Collections Analyst

The Accounts Receivable Collections Analyst plays a key role in supporting the organization's financial performance by managing customer accounts and driving timely collections activities. This position helps reduce delinquency, improve cash flow, and maintain strong customer relationships through proactive account management and problem resolution. Working closely with customers and internal business partners, the analyst investigates payment issues, mitigates credit risk, supports continuous process improvement initiatives, and ensures accurate documentation and reporting across the accounts receivable function.

How You Will Make an Impact

• Manage an assigned portfolio of customer accounts, driving collections efforts to reduce delinquency and improve cash flow.
• Contact customers and internal stakeholders regarding past-due balances, secure payment commitments, and follow up on outstanding invoices.
• Investigate and resolve billing discrepancies, short payments, overpayments, unapplied cash, and other account-related issues.
• Identify credit risks, monitor aging accounts, and escalate concerns to leadership while supporting bad debt reduction efforts.
• Maintain detailed account documentation, collection notes, reporting, and account summaries within collections management systems.
• Partner with Cash Applications, Credit, Field Personnel, and other teams to facilitate issue resolution and customer satisfaction.
• Support process improvement initiatives that enhance collections performance, operational efficiency, and customer experience.

What You Will Bring

• High school diploma or GED required; Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• Experience in accounts receivable, collections, customer service, or a related finance function.
• Strong knowledge of accounts receivable processes, collections practices, customer account management, and problem resolution.
• Excellent communication, negotiation, organizational, and analytical skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications including Excel and Outlook; experience with Esker, collections platforms, or credit risk management processes preferred.

Work Environment & Preferences

• Work Model: Hybrid (4 days onsite, 1 day remote)
• Preferred Schedule: Monday through Friday during standard business hours
• Travel Requirements: Minimal travel required
• Physical Requirements: Primarily office-based work requiring prolonged computer use, customer communication, reporting, analysis, and collaboration with internal and external stakeholders.

Why Work Here?

The work we perform at Asplundh is the collective effort of unique individuals. They are people with grit and heart who show up with a diversity of skills, backgrounds, and perspectives. It's a place where individual and cultural differences are respected and valued. It's a place where we are stronger together. Where collaboration and teamwork thrive. Where our authentic selves can flourish. The common thread for field workers and office professionals alike is that we truly care about the environment, each other, and the communities we serve.

Important Information for Applicants:

• Asplundh Tree Expert, LLC and its family of companies are Equal Opportunity Employers. We consider all qualified applicants without regard to any legally protected characteristic.
• If you require reasonable accommodation during the application or hiring process, please contact our ADA Coordinator at View phone number on click.appcast.io.
• Employment offers are contingent upon successful completion of applicable pre-employment requirements, which include background screening, drug testing, and employment eligibility verification.
• Compensation determination is based on market data, job scope and individual qualifications.
• We offer a competitive total rewards package inclusive of health and wellness benefits, fringe benefits, and paid time available to employees on their first day of employment.
• Unsolicited resumes without an executed agency agreement become the property of the company.

We offer a competitive range of benefits to support our employees' health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.