Collection Specialist

Client Financial Services | Collections Specialist

SPARGO, Inc is a full-service event management company, offering a suite of services that support the production of trade shows, conventions, conferences, symposiums, and seminars.

Hybrid WFH in Reston, VA 22030 | Currently 2 days in office 3 days remote

Benefits

• Casual Work Environment
• 100% Company Paid Medical (choice of 3 plans), Dental and Vision for Employee
• Available FSA or HSA account
• 100% Company paid Basic Term Life and AD&D Insurance
• 100% Company paid Long Term Disability Insurance
• AFLAC is Available
• 401(k) Plan
• Paid Sick and Vacation Leave

Summary

The Collections Specialist is responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. The Collections Specialist serves as the primary contact to external customers and collaborates with SPARGO's internal departments to provide financial service support and overall customer support.

Essential Duties and Responsibilities (in order of importance):

1. Monitor accounts receivable and identify overdue accounts.
2. Contact customers via phone and email with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan.
3. Provide thorough and accurate documentation of collection efforts for customer accounts through our internal communication channels, as well as records of any payments collected from the customer.
4. Resolve customer issues and complaints concerning billing.
5. Submit regular reports on the status of unpaid accounts and any payment progress.
6. Answer incoming customer calls and emails regarding billing issues, service questions and general concerns.
7. Process incoming payments; duties include entering payments into the database, sending paid invoices, and running credit cards, as necessary.
8. Attend and participate in client meetings and conference calls.
9. Maintain security protocols and adhere to PCI Compliance guidelines.
10. Perform other duties as assigned.

Qualifications (computer and communication skills, training, certification, etc.):

1. Must be proficient with MS Word and Excel.
2. Excellent written and verbal communication skills.
3. Excellent customer service skills.
4. Organized and detail oriented.
5. Skill in establishing workload priorities and managing multiple tasks.
6. Effective working independently and part of a team.

Education and/or Experience:

1. High school diploma or equivalent required. Bachelor's degree or equivalent work experience preferred.
2. 2+ years of customer service experience.
3. Accounts Receivable experience preferred.

FLSA Status: Non-Exempt