Information Technology Specialist Il

Job Description and Duties

REPOST: If you have previously applied for this position, you do not need to reapply. Your application is still being considered.

Under general direction of the Information Technology Manager I, the incumbent works within the department’s Infrastructure Network and Help Center Office in support of the mission of the department through the protection of the confidentiality, security, and availability of department information resources and through the continuous improvement of the department’s information security program. Areas of responsibility include supporting the mission of CalRecycle through the design, administration, and continuous improvement of enterprise ServiceNow solutions, IT Service Management processes, and related technical services. The incumbent ensures the confidentiality, integrity, and availability of departmental information systems and contributes to the reliability and effectiveness of enterprise service management operations.

The incumbent functions in multiple capacities, including technical lead, subject matter expert, team lead, team member, and independent analyst. Responsibilities include the design and development of ServiceNow solutions; administration of the platform; leadership in platform governance; ITSM process support and enhancement; data analysis and reporting; stakeholder consultation; and participation in departmental IT initiatives. The incumbent is expected to communicate complex technical concepts clearly to technical staff, management, and program personnel, prepare documentation and reports, facilitate meetings, and contribute to organizational planning efforts.

As of July 1st, 2026, the position is office-centered, and employees will be expected to report to the office at least four days per week. This position may be eligible for hybrid telework under Government Code 14200, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program needs. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the positions designated headquarter location, as reflected on the duty statement and at their own expense.

You will find additional information about the job in the .

Special Requirements

When submitting application in hard copy, applicants are required to submit a standard state application (Form Std.678) with an original signature, and clearly indicate RPA 25-300 & Position # 835-354-1414-001 in the “Job Title(s)” section of the Standard State Application or you will not be considered for the position.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience administering, configuring, developing, or supporting the ServiceNow platform in an enterprise environment.
• Experience with one or more ServiceNow modules such as Incident, Request, Change, Problem, Knowledge, Service Catalog, CMDB, HRSD or Asset Management.
• Ability to analyze business needs and translate them into technical solutions.
• Experience designing, configuring, testing, implementing, and maintaining system enhancements or workflows.
• Knowledge of ITSM processes, practices, and related operational support functions.
• Experience supporting service delivery improvements through automation, standardization, or process enhancement.
• Experience working with business users, management, technical teams, and vendors.
• Ability to provide consultation, resolve issues, and communicate technical concepts clearly.
• Experience preparing technical documentation, procedures, reports, dashboards, or user instructions.
• Ability to organize and present information clearly and accurately. Ability to manage multiple assignments, meet deadlines, and support complex technical efforts.
• Experience participating in projects, implementations, upgrades, or system improvement initiatives.
• Certified System Administrator, Certified Application Developer, and Implementation Specialist certification(s).

Benefits

In addition to a compelling vision for California, CalRecycle offers competitive pay, benefits, and features for its workforce. To review the pay and benefits offered to California civil service staff, please review CalHR's website at  CalHR Benefits Website - CalHR

Statement of Qualifications

Applicants must complete a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion prepared by the applicant describing how the applicant's skills, knowledge, abilities, education, training, and experience qualify them for the position. Applications received without this information may not be considered for this position. SOQ should have a title of “Statement of Qualifications, Your Name,” be no more than 2 pages, and no smaller than 12-point font.

1. Describe your experience administering, configuring, developing, or supporting the ServiceNow platform in an enterprise environment. Include specific examples of tasks you performed, challenges you addressed, and the outcomes of your work.
2. Discuss your experience working with one or more ServiceNow modules (such as Incident, Request, Change, Problem, Knowledge, Service Catalog, CMDB, HRSD, or Asset Management). Describe how you used these modules to improve operational processes or end-user experience.
3. Describe your ability to analyze business needs and translate them into technical solutions. In your response, provide an example of a situation where you gathered requirements, identified gaps or opportunities, and developed a technical approach that met the business goals.
4. Explain your ability to provide consultation, resolve issues, and communicate technical concepts clearly. Provide a specific example demonstrating how you explained a technical issue or solution to a non-technical audience and the impact of your communication.

Please note Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted. Responses must be numbered and submitted in the same order. Applications received without an SOQ may be rejected.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Applicants must submit a Statement of Qualifications (SOQ) for this recruitment. Please see "Statement of Qualifications" section below for instructions.