Regional Manager

Job Description

Job Description

Scope and Purpose

The Regional Manager oversees the performance, people, and profitability of a designated Zellis portfolio. You are the strategic link between ownership, executive leadership, and your on-site teams—translating Zellis’s vision into measurable results at every property in your region.

At Zellis, the Regional Manager operates with two mindsets simultaneously: Hospitality Excellence and Delivering Unexpected Value. You ensure that every community in your region delivers consistent, high-quality experiences for residents while surfacing insights, flagging risks, and recommending actions to ownership before they are requested. You are not a passive overseer—you are a hands-on leader who coaches Community Managers, analyzes financial and market data, and drives operational strategy across your portfolio.

You will own your region’s budget performance, develop your team pipeline, champion the adoption of Zellis tools and processes, and maintain proactive communication with ownership that positions Zellis as an indispensable partner—not just a vendor.

Our Core Values

At Zellis, everything we do is guided by four values that define how we show up—for each other, for our residents, and for our clients.

• Driven by Passion: We show up with energy, ownership, and a relentless drive to be better – We care deeply about the work, and it shows. We hold ourselves to a higher standard, take responsibility for outcomes, and push through challenges with determination. Your leadership energy and accountability cascade through every property in your region—your Community Managers and their teams mirror the standard you set.
• Built Smarter: We run toward change and build better systems to stay ahead – We lead the industry by embracing technology, automation, and new ways of working to create smarter, more efficient operations. You champion the adoption of Yardi, AI-enabled tools, and process improvements across your portfolio, ensuring your teams work smarter and more efficiently.
• Experience Meets Insight: We combine experience and data to guide smarter decisions – Our clients and residents trust us to do more than manage—they rely on us to think. We bring expertise and turn data into clear, actionable insight. You analyze financial data, market trends, and operational metrics to surface opportunities and risks—presenting clear, actionable recommendations to ownership and Zellis leadership.
• Service Without Compromise: We set a higher standard by anticipating needs and owning every outcome – Every interaction is thoughtful, timely, and intentional. We anticipate needs, communicate clearly, and follow through without exception. You ensure that every property in your region delivers the consistent, anticipatory service that makes owners refuse to leave and residents proud to call home.

Duties and Responsibilities

• Ensure each property within the portfolio meets or exceeds financial, operational, and resident satisfaction goals aligned with its business plan.
• Oversee property performance through regular site visits, inspections, and review of operational and financial reports in Yardi.
• Develop and implement strategies to maximize occupancy, control expenses, optimize revenue, and enhance asset value across the region.
• Prepare and manage property budgets, forecasts, and financial reports with clear narratives that tell the story behind the numbers.
• Analyze financial and market data to identify trends, opportunities, and areas for improvement across the portfolio.
• Maintain proactive, consultative communication with ownership—surfacing insights, flagging risks, and recommending actions before they are requested.
• Support the rollout and adoption of Zellis initiatives, technology platforms, and policy updates across all sites.
• Stay informed of local, state, and federal housing laws and ensure adherence to all applicable regulations.
• Address and resolve escalated resident, client, and operational concerns with professionalism and urgency.
• Partner with the Service Department on capital projects, preventive maintenance programs, and vendor management.
• Maintain awareness of local market conditions, competitive landscapes, and trends to inform pricing and operational decisions.
• Recruit, train, and develop high-performing Community Managers and site teams, building a pipeline of future Zellis leaders.
• Provide coaching, feedback, and career growth opportunities that build strong leaders within the portfolio.

Competencies

• Leadership & Coaching – Leads with clarity, confidence, and empathy. Empowers Community Managers to own results while providing mentorship, feedback, and recognition that develops people toward their next level at Zellis.
• Strategic Focus – Anticipates business, market, and industry trends to drive portfolio performance. Evaluates strengths, weaknesses, opportunities, and threats across the region. Aligns strategy with Zellis’s vision and adjusts plans as conditions shift.
• Financial Acumen – Oversees budgets, P&L, and property performance. Interprets financial data to inform decisions and communicates performance clearly to ownership and leadership.
• Communication – Clearly and persuasively communicates with staff, stakeholders, and ownership. Practices active listening and keeps all parties informed, aligned, and engaged.
• Change Management – Guides teams through operational changes, technology rollouts, and process improvements with clarity and confidence. Ensures smooth adoption and measures results.
• Client Focus – Operates as a trusted advisor to property owners. Anticipates needs, responds proactively, and drives a culture of hospitality excellence and unexpected value delivery.
• Professional Impact – Represents Zellis with credibility, composure, and professionalism. Commands respect through consistent follow-through and a commitment to raising the bar.

Knowledge, Abilities, and Other Qualities

• Positive, approachable personality with exceptional communication and presentation skills.
• Ability to quickly adapt to changing market conditions and portfolio needs.
• Confidence to analyze challenges, develop solutions, and present findings to ownership and executive leadership.
• Strong leadership skills with the ability to motivate, develop, and hold accountable a diverse team across multiple locations.
• Deep knowledge of multifamily property management operations, financials, and compliance requirements.

Experience, Training, and Education

• College degree preferred.
• Minimum of 5 years of multifamily property management experience, including multi-site or regional oversight.
• Demonstrated leadership track record with experience developing teams and managing P&L performance.
• Proficiency in Microsoft Office Suite; Yardi Voyager or similar property management software strongly preferred.
• Real estate license preferred; industry certifications (CAPS, CPM, CAM) a plus.

Physical Requirements

This position requires the ability to:

• Travel regularly to multiple property sites within the region.
• Walk, inspect, and occasionally climb stairs at community properties.
• Sit for extended periods while working on a computer or attending meetings.
• Communicate effectively in person, over the phone, and via digital platforms.
• Occasionally lift, carry, push, or pull up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Driving Requirements

Valid driver’s license and personal transportation required for travel across properties, market assessments, and corporate office visits.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.