Client Services Representative

Receptionist Position at Beaver Crossing Animal Hospital

At Beaver Crossing Animal Hospital in Lilburn, Georgia, we believe that the best medicine starts with the strongest team. Our focus is on delivering high-quality small animal care, a commitment that has earned us the trust of the local community, reflected by our exceptional 4.8-star Google rating. When you join us, you are stepping into a supportive environment built on mutual respect and dedication to patient welfare. We are seeking passionate teammates ready to do their best work and help us continue building this legacy of clinical excellence. Joining Beaver Crossing means becoming part of a professional network dedicated to your career success. We understand that veterinary medicine is constantly evolving, which is why we offer robust support programs designed to help all teammates achieve their professional goals, whether that means advancing into leadership or gaining specialized credentialing. You will receive the mentorship and resources necessary to successfully advance your career path within a culture that prioritizes continuous education and recognizes the importance of work-life harmony. While focused on delivering compassionate small animal care directly in Lilburn, you will never feel professionally isolated. As part of a larger, supportive organization, our veterinarians and technicians have immediate access to internal specialty consultations and resources, ensuring that complex cases are managed with comprehensive expertise. This structure allows you to practice exceptional evidence-based medicine while retaining the feel of a dedicated community hospital, giving you the tools required to grow your surgical, diagnostic, and preventative skill sets. Lilburn, Georgia offers the ideal balance of suburban tranquility and city accessibility. Located just northeast of Atlanta, this area provides a welcoming, family-friendly atmosphere with numerous parks, community events, and excellent local amenities. You can enjoy the comfortable pace of life offered by a close-knit community while having quick access to the cultural, culinary, and professional opportunities of a major metropolitan area. This allows our teammates to find a rewarding professional life balanced with a rich personal life.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.