Desktop Technician Level 2

Desktop Support Technician

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission: To help hard-working New Yorkers build better tomorrows

Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures

The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, peripherals, and mobile devices. That include installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or through work order) in a timely manner and accurate fashion, and provide end-user assistance where required.

Primary support contact for the building and maintenance of all Windows and Linux servers. In-depth advanced application deployment, upgrades and support for third party applications. Participate in the planning and configuration of business continuity for all departmental applications and servers. Perform tasks related to patch management monthly cycles.

What you'll be responsible for:

• Server building and maintenance.
• Workstation and server monthly patch management.
• Business continuity planning and execution.
• To assist our users with any logged IT related incident when called upon.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the end user as soon as possible; escalating incidents to other support teams where necessary.
• To accurately record, update and document requests using the IT ticketing system.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripherals devices, printing/scanning devices, presentation equipment, software and other products in order to deliver required desktop service levels.
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Receive and respond in a timely manner to incoming calls, and work orders regarding desktop problems.
• If necessary, liaise with third-party support to resolve technical problems with desktop computing equipment and department software.
• Assist at helpdesk during staff shortage occurrences.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organization.
• Recommend and implement upgrades on systems to ensure longevity.
• Perform related duties consistent with the scope and intent of the position.

What you'll bring:

• Organized; sets priorities; meets deadlines
• Excellent end-user service skills
• General knowledge of computer terminology.
• Excellent communication skills.

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following:

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

Why You'll Love Working Here:

The pay range for this position is between $25.40 to $40.18 hourly. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.