Computer Support Technician

Computer Support Technician

The Computer Support Technician works under the leadership of the Manager of Computer Deployment in the delivery, set-up, and replacement of technology-related equipment. This position works with faculty and staff in scheduling delivery of new or replacement equipment, and the retrieval of retired equipment.

Job Duties

• Configures new equipment to be deployed with the appropriate software images and settings.
• Builds and maintains a repository of standard software images for deployment on Samford computers.
• Performs full disk encryption on computers.
• Schedules and delivers technology related equipment and retrieves retired equipment for appropriate disposal (return to factory, etc.)
• Moves customer data from old equipment to the new replacement device.
• Provides strong customer service.
• Assists with the maintenance of proper records for equipment transactions and inventory.
• Works with vendor representatives as needed to resolve questions/problems.
• Works closely with other members of the Enterprise Technology Support staff to coordinate activities.
• Perform additional duties as required.

Qualifications

• High school diploma.
• Minimum one (1) year of experience in a computer-related field.
• Experience installing computer imaging software.
• Knowledge of Windows and Mac operating systems.
• Good communication skills.
• Ability to work harmoniously with and communicate effectively with faculty, staff, administration, and students.
• Strong commitment to Christian principles.
• Ability to sit for extended periods of time.
• Ability to walk across campus carrying up to 20 pounds of equipment.
• Ability to lift up to 50 pounds of equipment.
• Ability to report to work daily, five days per week.
• Ability to work continuously throughout the day.
• Current, valid driver's license.

Preferred Qualifications

• Technical training in a computer-related field.