Assistant Vice President, Administration

Assistant Vice President, Administration

Resume Due Date: Open until Filled

Work Location: 2 BROADWAY

Earnings Potential: $165,672 - $207,090

MTA Bridges and Tunnels operate the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Telework: This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary

The Assistant Vice President (AVP), Administration provides strategic and operational leadership and oversees the Central Control Unit (CCU) responsible for the timekeeping function, Office Services Unit, and any future administrative functions assigned to the division. This role also provides executive leadership for the agency's workforce management transformation, including the implementation and ongoing oversight of the Kronos system, with responsibility for data governance, reporting strategy, and system optimization in partnership with IT and business stakeholders. Reporting to the Chief of Staff / Chief Administrative Officer, the AVP is responsible for ensuring these functions operate efficiently, comply with MTA Headquarters policies, TBTA's collective bargaining agreements, and regulatory requirements, and support the agency's mission and operational objectives. This role drives process improvement, optimizes resource utilization, and leads cross-functional coordination to strengthen service delivery, enhance the employee experience, and improve overall organizational effectiveness. The AVP exercises full decision-making authority over assigned functions and plays a critical role in managing risk, improving efficiency, and supporting agency growth.

Responsibilities

Strategic Leadership & Advisory Administer and direct organizational administrative operations to ensure alignment with the agency's strategic goals, operational priorities, and performance objectives. Drive strategic consolidation and optimization of administrative functions by identifying opportunities to streamline processes, integrate services, and enhance efficiency, service quality, and cost-effectiveness.

Enterprise Projects & Systems Management (Kronos / Workforce Systems ) Oversee and manage complex, enterprise-wide projects related to administrative and operational functions, including the implementation and migration of workforce management systems (e.g., Kronos), ensuring successful execution, stakeholder alignment and minimal operational disruption. Provide ongoing executive oversight of workforce management systems post-implementation, including ownership of data integrity, reporting strategy, and continuous system optimization. Partner with IT and business units to design, develop, and enhance reporting capabilities that support operational decision-making and compliance. Oversee the implementation and effective use of administrative systems and technologies supporting payroll, time and labor, office services, and operational workflows.

Governance, Compliance & Risk Management Ensure compliance with all applicable industry standards, MTA Headquarters policies, Triborough Bridge & Tunnel Authority (TBTA) collective bargaining agreements (CBAs), and federal, state, and local regulatory requirements governing administrative, payroll, time and labor, office services, and communications functions. Develop, implement, and maintain policies, procedures, and internal controls that promote consistency, accountability, risk management, and compliance across all assigned administrative functions.

Stakeholder Engagement & Enterprise Coordination Serve as a key liaison between MTA Bridges and Tunnels and centralized MTA functions (e.g. Finance, Procurement, Legal, Compliance, IT), facilitating coordination, resolving issues, and ensuring alignment with enterprise-wide initiatives and policies. Partner with MTA Headquarters (HQ) to implement, track, and ensure compliance with enterprise initiatives, providing feedback and operational insight to inform systemwide improvements.

Performance Management & Analytics Monitor performance metrics and operational outcomes for assigned functions and prepare reports, analyses, and recommendations for senior leadership to support informed decision-making and continuous improvement. Serves as a strategic advisor to the Chief Administrative Officer and senior leadership on administrative operations, workforce systems, organizational performance, and operational risk.

People Leadership & Vendor Oversight Provide leadership, direction, and oversight to assigned teams, including setting goals, managing workloads, evaluating performance, and supporting professional development. Provide executive oversight of vendor and contractor performance related to administrative systems and services, ensuring compliance with contractual requirements and service level expectations.

• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approve them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor, when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Qualifications

Bachelor's degree in arts/sciences (BA/BS) in Business Administration or related field. An equivalent combination of education and experience may be considered

Minimum 14 years of progressively responsible administration, operations, or program management within a large, complex organization (public sector preferred)

Minimum 10 years' experience in management or supervisory role in a large, multi-faceted organization

Valid Driver License in the State of New York

Demonstrated ability to analyze data, develop metrics, and use reporting to drive operational decisions and performance improvements

Demonstrated experience leading enterprise-wide system implementations or major operational transformation initiatives (e.g., workforce management systems such as Kronos

Experience leading and managing a unionized workforce and/or consultant/contractor/vendor staff

Demonstrated ability to effectively work in a high-profile, high-pressure environment

Strong knowledge of payroll, time and labor administration, and workforce management practices, including compliance with collective bargaining agreements (CBAs)

Demonstrated ability to build relationships and work collaboratively with internal and external stakeholders

Proven ability to partner with IT and business stakeholders to manage systems, ensure data integrity, and develop operational and executive reporting

Strong understanding of regulatory compliance, internal controls, and risk management in administrative operations

Exceptional leadership, communication, and stakeholder management skills, with the ability to operate effectively in a high-profile, high-pressure environment

Must have focus and ability to deliver results, organizational effectiveness, and continuous improvement

Must possess excellent team building, listening, problem solving, and prioritization skills

Preferred:

Master's degree in arts/sciences (MA/MS) Advanced degree in Management or related field

Must possess knowledge of Peoplesoft for Human Resources/Payroll, IG audits, and possess proficient computer skills (with both mainframe and PC practical experience, (i.e., Excel, Word, Visio, Peoplesoft, TEAMS, Kronos, etc. )

Experience working with centralized/shared service models and partnering with enterprise functions such as HR (People), Finance, IT, Procurement, and Legal

Direct experience with Kronos (UKG Workforce Management) implementation, migration, or administration

Experience in a public authority, transportation agency, or highly regulated environment

Familiarity with MTA policies, procedures, and governance structures Preferred

Experience leading post-implementation system optimization, including reporting strategy, dashboards, and analytics development

Experience driving organizational change, process reengineering, or administrative consolidation initiatives

Knowledge of audit processes (internal/external) and experience responding to audit findings

Experience managing vendor/contractor performance related to systems or administrative services

Additional Information:

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization. Other Information: Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve. To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission"). MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

Comprehensive Benefits & Total Rewards Package:

• Commuting Made Easy Enjoy a complimentary