Secretary

Patient Services Representative

Answer all incoming phone lines stating name of department and identifies self. Screen incoming calls, determines urgency and dispatch requests to appropriate personnel; take accurate message in accordance with established department procedures. Utilize electronic medical record and electronic scheduling system to schedule patients for appointments. Ensure that all mandatory information is collected at time of scheduling call. Respond to majority of calls and visitors by providing information based upon relevant departmental and hospital policies and procedures. Greet and receive visitors and patients in a courteous and professional manner. Interact with a variety of hospital and outside personnel in a professional manner at all times. Retrieve phone messages and electronic logs every morning and throughout the day and responds to all call messages, in a timely fashion. Scan all documents, according to hospital policy, by the end of each day. When scheduling a new patient, ascertain that patient has directions to appropriate clinic. When requested/appropriate, assist patients in obtaining referral and/or precertification. Prepare for upcoming patient sessions by printing schedule, looking up medical record number, and pulling the medical record of each scheduled patient. Work with physician billing staff to ensure that there is a facility/pro fee charge ticket for each patient in accordance w/policy, for patients who received services. Maintain physician's calendar.