Billings and Collections Supervisor

The Billings and Collections Supervisor will oversee MediaRadar’s billing and collections functions, ensuring accurate, timely invoicing and strong cash flow through effective collections management. This position plays a critical role in the order-to-cash process, partnering closely with Sales, Revenue Operations (RevOps), and Finance to ensure billing accuracy and timely resolution of collections issues.

As a hands-on supervisor, the Billings and Collections Supervisor will lead a team responsible for day-to-day billing and collections activities, while also driving process improvements and ensuring strong internal controls across the order-to-cash cycle.

Key Responsibilities:

What You’ll Do:

• Billing Operations
  • Oversee the end-to-end billing process, ensuring invoices are accurate, complete, and issued on time in accordance with contract terms.
  • Review and validate billing data, including pricing, contract terms, product configurations, and billing schedules, before and after invoice issuance.
  • Ensure billing data is fully aligned across NetSuite , Salesforce , and related systems.
  • Coordinate with the accounting team member responsible for sales tax, including collection of sales tax from customers, and partner with that person on changes to sales tax requirements and any necessary customer communications.
  • Partner with Sales, RevOps, and Order Management to resolve billing discrepancies and ensure smooth order-to-cash execution.
  • Support month-end close activities related to billing, including revenue and deferred revenue schedules.
• Collections Management
  • Oversee the collections process, including monitoring accounts receivable aging and driving timely resolution of past-due balances.
  • Develop and maintain a collections strategy that balances strong cash flow with positive customer relationships.
  • Escalate and resolve complex collections issues, including customer disputes, in partnership with Sales and Finance leadership.
  • Monitor and report on key collections metrics, including aging trends and bad debt reserves.
• Team Management
  • Supervise, train, and develop billing and collections team members, providing guidance and performance feedback.
  • Establish clear priorities and workflows to ensure timely, accurate billing and collections activities across the team.
  • Support hiring, onboarding, and ongoing development of team members as the function scales.
• Process Improvement & Controls
  • Identify opportunities to improve and automate billing and collections processes, particularly through process reconfiguration and the use of AI .
  • Support the development and maintenance of strong internal controls over billing and accounts receivable.
  • Assist with process documentation and continuous improvement initiatives to support scalability as the business grows.
  • Support annual audit requests related to billing, accounts receivable, and collections.
• Cross-Functional Partnership
  • Partner closely with accounting leadership and the broader accounting team to ensure accurate, timely financial reporting.
  • Respond to internal and external queries related to invoices, account status, and collections in a timely, professional manner.

Requirements

What You’ve Done:

• Education & Certification
  • Bachelor’s degree in accounting, finance, or a related field, or equivalent practical experience.
• Professional Experience
  • 4+ years of experience in billing, collections, accounts receivable, or a similar function, including at least 1–2 years in a supervisory or lead role.
  • Experience in a SaaS or subscription-based technology environment is strongly preferred.
  • NetSuite experience strongly preferred; experience with Salesforce and Avalara also preferred.
  • Solid understanding of order-to-cash workflows, including order entry, contract review, invoicing, and fulfillment.
  • Experience managing and developing a team, with the ability to provide guidance and escalate issues clearly and professionally to senior stakeholders.
  • Familiarity with SaaS revenue recognition principles (ASC 606) is helpful, though not required.
• Skills & Attributes
  • Strong attention to detail with a track record of identifying and resolving data discrepancies.
  • Excellent communication and negotiation skills, with the ability to work collaboratively with cross-functional teams and customers.
  • Ability to manage multiple priorities and work accurately under time pressure in a fast-paced, growing environment.
  • Comfortable escalating issues clearly and professionally to senior team members and stakeholders.
  • Proven ability to contribute to and support high-performing teams in dynamic, fast-paced environments.