Office Manager

Lead your office team to success! As our Office Manager, we will depend on you to coordinate general office activities, assist with billing and payroll, maintain physical and electronic files, and support other departments as needed. Customer Service Ensure all communication is sent in a timely manner according to policy. Answer and screen incoming phone calls in a pleasant, courteous manner. Input client leads into home care software and create and send client welcome packets and prospect information. Billing - Accounts Receivable & Payable Ensure invoices are completed accurately, timely, and according to company policy. Maintain all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs. Monitor employee pay rates and hours to ensure accuracy. Comply with garnishments as required. Recording incoming checks and monitoring the outstanding receivables on a continual basis to make sure accounts receivable are not behind. Follow up on receivables per company policy. Record incoming bills and invoices and allocate to the correct month. Pay invoices according to the due date. Payroll & Recruitment Collect and organize timesheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect timesheets. Complete caregiver and internal payroll according to schedule. Assist with billing and payroll functions to meet company deadlines. Review timesheets for any significant change in client status and indicate them in the caregiver notes section and properly document the information. Complete caregiver reference checks and criminal background checks. Create new hire packets and employee handbooks. Verify complete caregiver information in the file after hiring. Input caregiver information into home care software. Clerical Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation. Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible. Complete other duties and responsibilities as assigned. Qualifications Minimum of two years in an office managerial setting. Ability to communicate pleasantly and effectively with callers and internal staff. Experience with a variety of the field’s concepts, practices, and procedures. Team player, excellent verbal and written communication skills, adaptable in different situations, and possesses excellent client interaction skills. Benefits Great Place to Work® Certified. 401(k). Health Insurance. Dental Insurance. Vision Insurance. Paid Time Off. Life Insurance. Bonus structure. Equal Opportunity Employer We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws. #J-18808-Ljbffr