Dispatcher/Assistant Office Manager

Dispatcher / Assistant Office Manager 1-Tom-Plumber Louisville is looking for a highly organized, customer-focused dispatcher / assistant office manager to help lead our office operations and support our growing team. This is more than a dispatcher position. We're looking for someone who can manage multiple priorities, build strong customer relationships, support our technicians and sales team, and help improve processes as our company continues to grow. Key Responsibilities Act as Lead Dispatcher for both day, night, and weekend operations Provide guidance and support to our nighttime/weekend dispatcher and assist with training future dispatchers Answer customer calls, book appointments, and build rapport with residential and commercial customers Maintain accurate customer records, billing contacts, property information, and account notes within ServiceTitan Work with facility maintenance companies that schedule service online Collaborate closely with sales representatives to ensure customers are well-served and jobs are booked promptly Respond to website inquiries, Google Business Profile leads, Local Service Ads (LSA), and AI-generated bookings while maintaining an 80%+ booking rate Manage and maintain the dispatch board to ensure technicians are running efficiently and on time Monitor technician productivity and maintain daily performance records Track technician locations and assist when scheduling adjustments are needed Monitor the company email inbox, process supply house invoices, attach materials to jobs, and enter invoices into QuickBooks Receive payments, build deposits, review and batch jobs for export, assist with commercial billing, and follow up on residential estimates Monitor all communications and properly classify incoming calls File gas water heater permits and coordinate inspections with customers Assist with ServiceTitan functions and job reviews Cover phones during evenings and weekends as needed Help streamline office processes and create best practices as the company grows Other duties as assigned Ideal Candidate Strong customer service and communication skills Exceptional organizational and multitasking abilities Comfortable managing multiple systems and priorities simultaneously Positive attitude and problem-solving mindset Experience with ServiceTitan, QuickBooks, dispatching, or the home service industry is preferred Salary $55,000–$60,000 based on experience Benefits Health, Dental & Vision Insurance 2 Weeks Paid Vacation Paid Holidays Bonus Opportunities Career Growth Opportunities Join an Award-Winning Team Location: Louisville, KY #J-18808-Ljbffr makorecruiting