Employee Relations Specialist

Job Description

Job Description

Employee Relations Specialist

Job Description

The Employee Relations Specialist serves as a centralized subject matter expert responsible for supporting and resolving complex employee relations matters across a multi-state organization. This role alleviates transactional and investigative responsibilities from HR Business Partners so they can focus on strategic initiatives. Operating within a developing HR service delivery model, the specialist helps establish a structured approach to employee relations by managing investigations, guiding leaders, and ensuring consistent, compliant outcomes. The position requires strong critical thinking skills, comfort working in ambiguity, and the ability to build and refine processes in an evolving environment.

Responsibilities

• Manage employee relations cases involving workplace concerns, policy violations, and performance-related issues across multiple locations.
• Conduct timely, thorough, and objective investigations into employee relations matters.
• Gather, analyze, and document facts and findings, and provide clear, well-reasoned recommendations for resolution.
• Prepare clear, well-organized documentation that supports compliance and potential legal review.
• Partner with leaders and HR stakeholders to provide practical guidance on employee relations matters and best practices.
• Support leaders in conducting difficult conversations, implementing corrective actions, and managing performance issues.
• Determine appropriate escalation paths and routing of employee concerns within a new HR operating structure.
• Assist in building and refining employee relations workflows as part of a broader HR transformation initiative.
• Help define how employee relations cases are triaged, prioritized, and managed from intake through closure.
• Identify gaps, bottlenecks, or inefficiencies in employee relations processes and recommend improvements.
• Ensure alignment with employment laws, including ADA, FMLA, and related state regulations, as well as internal policies.
• Maintain consistency and fairness in employee relations outcomes across multiple states and sites.
• Support risk identification and mitigation efforts through strong documentation, accurate data entry, and robust case management practices.
• Utilize tools such as Microsoft Office to organize case files, track workflows, and maintain accurate records.

Essential Skills

• Proven experience handling employee relations matters and conducting investigations.
• Strong understanding of employment laws, including ADA, FMLA, and related state regulations.
• Demonstrated experience in human resources with a focus on employee relations, risk mitigation, and policy compliance.
• Ability to conduct objective investigation and analysis of employee concerns and policy violations.
• Strong critical thinking and problem-solving capabilities, particularly in complex or ambiguous situations.
• Excellent written documentation skills, including the ability to produce clear, concise, and compliant case records.
• Strong verbal communication skills, with the ability to guide leaders through sensitive discussions and corrective actions.
• Ability to navigate ambiguity and adapt effectively in a changing environment and evolving HR service delivery model.
• Proficiency with Microsoft Office and basic data entry for documentation and case tracking.
• Associate degree plus relevant professional experience, or an equivalent combination of education and experience.

Additional Skills & Qualifications

• Bachelor’s degree is preferred.
• Experience supporting multi-site or multi-state organizations.
• Experience working in healthcare or another highly regulated industry.
• Exposure to centralized HR or shared-services models.
• Experience working closely with HR Business Partners in an advisory or support capacity.
• Experience managing workflows and triage processes for employee relations or HR case management.
• Familiarity with handling insurance-related claims or policy violation cases is beneficial.

Work Environment

This position is 100% remote and operates within a multi-state organizational environment, subject to state-specific hiring restrictions. The role follows standard business hours, typically around 8:00 a.m. to 4:30 or 5:00 p.m., providing a predictable schedule aligned with core HR and business operations. The assignment begins as an initial 90-day engagement with the potential for extension based on business needs and performance. The work relies heavily on virtual collaboration, use of Microsoft Office, and structured documentation practices to manage employee relations cases effectively in a distributed setting.

This is a Contract position based out of Madison, WI.

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 9, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.