Customer Service Representative

Transcat Customer Service RepresentativeTranscat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?The Customer Service Representative will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items – but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.ResponsibilitiesEssential Duties and ResponsibilitiesControl service workflow so that customer's commitments are met and up to date job status is accurately documented at all timesThis is a fast-paced position driven on turnaround and response time to customersDrive high quality customer deliverables and post sales customer functions relating to calibration service supportMeasures of success will be surrounding ease of service, timeliness of communication, as well as ability to articulate quality of service and work performed among other periodic performance targets as designatedWork in accordance with company policies and procedures and generally accepted business and technical standardsSafeguard Company and customer equipment, material and information learned in execution of dutiesPrimary ObjectivesControls order processing workflow in multiple business systemsContact customers with estimates and get purchase order numbers, document in the respective system to confirm discussionsAdvise customers of status and/or completion dates of repair and calibration, call customers for pick-upAnswer customer questions regarding billings, delivery, ship dates, etc.Relay general technical information to customersGenerate purchase orders for parts and services as neededMaintain accurate, complete, and up-to-date department files and records on a timely basisCoordinate daily driver pickup/delivery scheduleActively support the company mission, goals, programs, and policiesMonitor and drive workflow and administrative turn timesAdditional ResponsibilitiesProcess units into the calibration lab software so that customer commitments are metPrepare customer paperwork for shipments as requiredAssist in shipping/receiving and TMS processing as requiredBackup for onsite coordinationOther duties as assignedRequired Knowledge, Skills and AbilitiesExcellent verbal and written skillsMust be able to work with othersMust be able to multitaskMust be detail orientedQualificationsEducation and Experience: Minimum of a High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.Equal Opportunity and Non-DiscriminationTranscat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.ContingenciesAll offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report. Transcat