Field Service Coordinator

Service Coordinator

George E. Booth Co. is a family-owned and operated industrial automation sales company looking to hire their next full-time Service Coordinator for the Service Division in Indianapolis, IN. The company prides itself on a strong familial culture and has a perfect blend of seasoned veteran employees and new faces that comprise the full professional staff. We provide a full range of benefits, including medical, dental, and vision insurance, generous paid-time-off, paid holidays and a 401k Retirement Plan with a company match.

The ideal candidate will be capable of multi-tasking, coordinating and organizing the schedules, customer demands and invoicing for a portion of the Service Division. A willingness to respond in urgent or emergent repairs after regular business hours can be a necessity. A clean driving record is required.

Responsibilities for the Service Coordinator

• Be the main point of contact for the Service department
• Service Coordinator will coordinate day-to-day activity and maintain calendar for the Service team.
• Ability to multi-task and prioritize workload
• Obtain Purchase orders from customers
• Daily interaction with customers, internal/external sales personnel and principal partners for producing quotations, obtaining PO's and scheduling field work.
• Ability to interpret customer contract parameters (i.e., differing rates per customer and assigned technical roles, per diem allowances, T&C's etc.)
• Work with Service team members to coordinate specialized equipment needed to fulfill on-site scope of work
• Ensure all Service documentation is submitted on time by field personnel.
• Utilize the ERP systems to coordinate documentation for quoting and invoicing
• Manage phone calls and emails from customers as schedules change with ability to problem-solve and prioritize workload as efficiently as possible
• Work well within a team environment and cross departmentally
• Ability to build and maintain relationships with customers, colleagues and business partners
• Assist in maintaining documentation for GEB tooling and calibration references
• Provide customer follow-ups
• Identify areas within current processes where efficiency gains can be achieved
• All other duties as assigned by supervision.

Requirements for the Service Coordinator

• Minimum 0-3 years' experience in administrative or scheduling role
• Ability to operate standard computer workstation, quick ability to learn software platforms, such as ERP systems, Salesforce and Office Suite products.
• Strong organizational and communication skills necessary.
• Minimum of High School Diploma/GED required.
• Occasional travel and have a clean driving record

Full benefits package, matching 401K, and paid vacation.