Solutions Delivery Manager

Job Description

Solutions Delivery Manager

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Position Overview

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RSC Solutions is seeking a Solutions Delivery Manager to work directly with customers to turn technology plans into successful execution.

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This role sits between the customer, RSC delivery teams, and technical resources. The Solutions Delivery Manager will understand what the customer is trying to accomplish, help translate those goals into an actionable delivery plan, and stay engaged through implementation to make sure the work gets done.

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Key Responsibilities

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• Work directly with customers to understand technology initiatives, priorities, timelines, and expected outcomes.
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• Translate customer plans and requirements into clear delivery plans, workstreams, milestones, and resource needs.
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• Coordinate RSC technical teams, consultants, and customer stakeholders throughout implementation.
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• Lead project kickoff, planning, status, and delivery meetings.
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• Track milestones, dependencies, risks, issues, and decisions that could impact delivery.
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• Work with technical teams to understand implementation challenges and communicate them clearly to customers.
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• Ensure technical resources understand the customer's environment, requirements, and expectations.
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• Help customers work through changes in scope, priorities, timelines, and technical constraints.
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• Identify gaps where additional technical expertise or resources are required.
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• Maintain accountability across teams and keep projects moving toward completion.
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• Build strong customer relationships and become a trusted point of contact throughout delivery.
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• Identify follow-on opportunities where RSC can provide additional technology resources or services.
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What We're Looking For

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• 5+ years of experience in technology delivery, technical project/program management, implementation, consulting, or a similar role.
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• Strong understanding of enterprise technology environments, including areas such as cloud, infrastructure, applications, data, integrations, DevOps, or IT operations.
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• Experience working directly with technical teams including engineers, developers, administrators, analysts, and architects.
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• Ability to understand technical conversations and translate them into practical actions and business language.
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