Account Manager (m/f/d)

Account Manager

As an Account Manager, you are the direct contact point to our clients and the voice of iwoca. You manage your own portfolio of new and existing clients and support entrepreneurs independently during our credit process and throughout the entire credit term. You place the highest value on customer service and enable our clients to make the optimal use of our products through your communication. A fundamental building block for our success is to convince and inspire our clients and partners of our mission - ranging from hairdressers to dental practices and from financial advisors to bank employees.

We have already supported more than 150,000 companies with over 4.5 billion euros. Our team does everything to help more medium-sized companies succeed - through better access to financing and additional services that make everyday business easier. Our mission? To support one million companies in their decisive moments and to make a sustainable contribution - both for the companies themselves, their economic ecosystem, and the German economy as a whole.

The requirements:

• Show curiosity in the use of AI tools and interest in learning more about them. You already use AI safely in practice to solve problems, work more efficiently, and improve the quality of your work. You show a good sense of when the use is meaningful and can justify your decisions.
• Accompany new clients through the steps for a successful contract conclusion and exceed their expectations by addressing individual concerns and finding the optimal use of our product together with clients.
• Ensure that our clients are quickly informed about their individual possibilities and our product developments.
• You are responsible for your own portfolio of existing and new clients.
• You build strong, long-term relationships with your clients and help them achieve their business goals with iwoca.
• You have a good understanding of how companies work, including their most important risk and revenue factors.
• Through your regular feedback on our clients' feedback, improvement possibilities in our processes, or new offers from our competitors, you actively participate in the development of iwoca.

The most important thing about you:

We are looking for people who are smart, down-to-earth, and motivated and who want to constantly develop themselves. To be successful in this role, the following ideally applies to you:

• You enjoy communicating with clients and live "customer centricity". For you, achieving successes with our clients is the greatest motivation.
• You have a completed commercial education / business administration degree and can point to relevant professional experience in customer service (experience in the banking environment or a fintech is a plus).
• You are a true team player and can support the team in cross-departmental projects.
• You are highly motivated, organized, sales-oriented, and have a 'hands-on-mentality'.
• You have excellent communication skills and excellent German language skills. You also have English skills so that meetings in our international team are no problem for you.
• An independent, team-oriented, and reliable way of working is a matter of course for you.
• You have the ability to "think outside the box" to make optimization suggestions for our products, systems, and processes.

Salary

We expect a salary between 36,000 € and 44,000 € for this position. However, it is important to us to pay you fairly, so please definitely state your salary expectations in your application. We regularly compare salaries with the market rates and additionally conduct quarterly performance and salary reviews.

Culture

At iwoca, the best idea wins. Our culture is based on independent thinking, questioning assumptions, and fact-based decisions. We place great value on learning and development and give you the freedom to develop in the direction in which you are most effective.

We are a technology company and believe in the potential of AI to make us work faster and better. We create the conditions for everyone in the team to have access to the best models at any time - and for these models to work with our data. At the same time, we support you in learning how to use new tools and develop with them.

Offices

We do our best to make iwoca a great workplace:

• Offices in Berlin, Frankfurt, London, and Leeds with plenty of snacks and drinks
• Events and clubs: From running groups and padel to monthly ping-pong and billiard tournaments

Benefits

• A smart, motivated, and international team (we represent over 35 different nationalities) with an unstoppable growth mindset
• 26 vacation days per year, plus a free day on your birthday, the possibility to buy or sell up to five vacation days, and unlimited (unpaid) vacation
• A one-month, fully paid sabbatical after 4 years at iwoca
• Direct access to support from certified psychologists with our partner OpenUp for team members who need emotional or mental support
• Subsidy for fitness studio membership: 25 € for Fit711 or the Urban Sports Club
• 30 € subsidy for the Germany ticket
• Pension provision through Canada Life
• Top locations: In Frankfurt directly in the city center, in Berlin in the middle of the Prenzlauer Berg
• A paid day for volunteering, on which you can support a non-profit organization of your choice
• Fully equipped refrigerators in our offices with everything you could wish for: from healthy snacks to energy food for the whole day
• "Summer Houses" in southern Europe and "Winter Houses" in the Alps - so far it has been to France, Italy, Spain, and even further away
• Corporate benefits discounts

And so that learning never stops, we offer:

• A personal budget for learning and further education for everyone
• A budget for German/English lessons
• Lectures with internal and external speakers for the entire company
• Access to learning platforms like Treehouse

Useful links:

• More details and additional benefits can be found under iwoca Benefits & Guidelines
• Here you will find our iwoca welcome package for interviews