Product Manager, Services

Role Description

The Community You Will Join:

• Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts.
• They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research.
• They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision.
• They are incredibly detail-oriented and hands on.

The Difference You Will Make:

• Help build an entirely new business line and a new reason for millions of guests to open Airbnb.
• Work on a genuine zero-to-one bet inside a company at global scale.
• Partner closely with teams building the supply side (hosts and partners), along with engineering, design, data science, and operations.
• Grow new categories from first bookings into thriving marketplaces.

A Typical Day:

• Define the product vision, strategy, and roadmap for how guests discover, book, and enjoy services.
• Ship and iterate fast. Prototype and partner with engineering and design to build, launch experiments, read the results, and decide what to double down on and what to kill.
• Live in the data. Define the metrics that matter, like conversion, attach rate, repeat booking, guest satisfaction, and use them to find where guests drop off and where the biggest opportunities are.
• Obsess over the guest. Talk to guests, read the reviews and support tickets, take the bookings yourself.
• Balance both sides of the marketplace. Partner with the supply and operations teams building the provider side.
• Drive clarity across orgs. Bring engineering, design, marketing, ops, legal, and leadership along with a clear strategy.

Qualifications

• 10+ years of consumer product management experience.
• Track record of taking 0→1 product ideas through incubation, piloting, and graduation to scaled products.
• Experienced builder: Ability to prototype using the latest AI tools to prove hypotheses and get user feedback quickly.
• Strong business acumen: Ability to rapidly assess business viability, size opportunities, and translate loosely-defined hypotheses into testable MVP scopes.
• Comfort operating in ambiguity: Ability to structure new problem spaces into actionable roadmaps with minimal process.
• Experience managing multiple workstreams with competing priorities and tight timelines.
• Excellent cross-functional collaboration and communication skills across business, partnerships, engineering, design, and data science.
• Experience developing product narratives and working with marketing and communications to bring new offerings to market.
• Comfortable doing hands-on individual contributor product work and mastering the details in a scrappy environment.

Location

• Strong preference for the successful applicant to be based in San Francisco, Seattle, WA or New York, NY.
• Currently, employees cannot be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware, and Rhode Island.
• This list is continuously being updated; please check back if your state is on the exclusion list.

Our Commitment To Inclusion & Belonging

• Airbnb is committed to working with the broadest talent pool possible.
• We believe diverse ideas foster innovation and engagement.
• All qualified individuals are encouraged to apply.
• We strive to provide a disability inclusive application and interview process.

How We'll Take Care of You

• Base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.
• The base pay range is subject to change and may be modified in the future.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range: $232,000 — $282,000 USD