General Manager - Residential Services

A well-established residential services company is seeking a business leader who can help turn a solid local platform into a more scalable, performance-driven operation. This role is ideal for an operator who knows how to connect field execution with financial results, strengthen technician performance, and build the structure needed for long-term growth. The company has strong momentum, a loyal customer base, and meaningful support behind its next stage of expansion. This leader will play a central role in sharpening daily execution, raising HVAC performance, and creating a more disciplined operating environment. Why This Opportunity Stands Out Opportunity to lead a full residential services business, not just one function Strong backing and investment in the next phase of operational growth Visible impact on revenue, margins, team development, and customer experience Ability to shape a more scalable model while building leadership depth across the organization High influence role for a leader who thrives in hands-on, field-connected environments What You Will Own Direct service, installation, dispatch, and office operations to improve consistency, responsiveness, and execution Raise HVAC service and replacement performance through stronger technician coaching, better follow through, and clearer expectations in the field Own the business rhythm around budgeting, forecasting, pricing discipline, and margin improvement Build scorecards, weekly operating routines, and performance reviews that create accountability across field and support teams Coach frontline leaders and technicians on close rate, average ticket, membership growth, and overall customer experience Develop a stronger talent bench through better hiring, onboarding, training, and retention practices Help the business move from founder-reliant decision making to a more scalable, metrics-driven operating model Partner with ownership on growth priorities, operational improvements, and long-range planning Identify opportunities to improve productivity, service quality, and profitability across the organization Foster a culture of ownership, professionalism, urgency, and measurable results What You Bring Proven leadership experience in residential HVAC or another field-based home services environment Strong command of service and replacement operations, technician productivity, and field-driven revenue generation Experience owning P and L performance, budgeting, forecasting, and margin improvement Ability to coach teams in the field and use performance data to improve close rates, average ticket, and execution Track record of building structure, developing leaders, and creating accountability that lasts Comfort operating in an entrepreneurial environment where a business is evolving into a more mature operating model Strong communication skills and the ability to influence teams across field and office functions Preferred Background Experience leading a branch, business unit, or multi-function residential services operation Strong HVAC depth, with plumbing exposure viewed as helpful but not essential Familiarity with KPI dashboards, field service systems, and performance management tools Compensation and Benefits Performance-based incentive opportunity Executive-level benefits package Long-term upside tied to business results and growth #J-18808-Ljbffr Blue Signal Search