Clinical Liaison - Optum Infusion

Job Title

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Conduct onboarding calls and provide patient education on therapy, monitoring, and side effects. Ensure patients are provided with the updates and tools they need for successful infusions both during our intake process and once on service
• Maintain and grow provider relationships and provide responsive customer service with assigned accounts
• Conduct initial clinical assessment based on clinical information provided
• Assist in creating letters of medical necessity as well as aid the office/patient with the necessary clinical evidence to overturn a denial
• Assist Sales Representatives in ensuring assigned referrals result in a start of care

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Current, unrestricted RN license in the state of practice
• 2+ years of experience working with laptops and/or tablets - including the ability to type and talk at the same time and toggle between multiple applications
• 1+ years of clinical educator experience
• Proven ability to travel within assigned territory up to 30%; minimal overnight travel to occur

Preferred Qualifications

• 2+ years of home healthcare experience
• 1+ years of sales and customer service experience
• Knowledge of the Infusion Nursing standards (INS) and nursing process
• Proven understanding of business goals and sales strategy to build upon
• Proven to meet expectations on most recent Common Review
• Demonstrated effective communication and teaching skills with patients, family members, and other staff members
• Demonstrated ability to solve complex problems and develop innovative solutions
• Demonstrated ability to work autonomously, managing own workload and seeking out opportunities to expand service opportunities

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.