Office Manager

A highly respected, patient-centered multi-specialty dental practice in the Greater Boston area is seeking an experienced Office Manager to join its leadership team.

This position will serve as a key operational leader within the practice, partnering closely with executive leadership to ensure smooth day-to-day operations while fostering a positive experience for both patients and staff. The Office Manager will oversee the clinical team, providers, and front office operations, serving as the primary resource for staff support, operational execution, and overall practice performance.

Responsibilities:

Lead the daily operations of a busy multi-specialty dental practice, ensuring efficient workflows and exceptional patient service

Manage and support clinical staff, providers, and front office personnel while promoting a positive and collaborative team environment

Serve as a hands-on leader who is actively engaged with staff, patients, and daily practice operations

Partner with senior leadership to support strategic initiatives, operational improvements, and practice growth

Monitor office performance, staffing needs, scheduling efficiency, and patient satisfaction metrics

Address patient concerns and resolve issues professionally to maintain a high level of patient trust and satisfaction

Coach, mentor, and develop team members while promoting accountability and employee engagement

Ensure compliance with HIPAA regulations, office policies, and industry best practices

Identify opportunities to improve operational processes, patient experience, and overall office efficiency

Qualifications:

3-5+ years of dental office management experience required

Experience managing larger teams that include both clinical and administrative staff

Strong understanding of dental office operations, patient flow, and practice management

Proven ability to lead teams, build relationships, and create a positive workplace culture

Experience in a multi-specialty dental environment strongly preferred

Familiarity with Dentrix or comparable dental practice management software preferred

Excellent communication, organizational, and problem-solving skills

Ability to thrive in a fast-paced, patient-focused environment

This opportunity is ideal for a dental operations professional who enjoys being visible, approachable, and involved in the day-to-day success of a practice. The leadership team is seeking someone who can effectively balance operational excellence with a strong focus on employee engagement and patient satisfaction.