Administrative Specialist I

## Administrative Specialist IApplylocations: Nash County, NCtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 20, 2026 (5 days left to apply)job requisition id: JR-119962**Agency**Dept of Health and Human Services**Division**Child and Family Well Being**Job Classification Title**Administrative Specialist I (S)**Position Number**60040244**Grade**NC08**About Us**The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.**Description of Work**This position, located in Rocky Mount, serves as an administrative support professional responsible for a broad range of business and financial functions that support the Rocky Mount CDSA in maximizing agency revenue through accurate and timely reimbursement for services. Under the supervision of the Business Services Coordinator, responsibilities include processing public and commercial insurance billing, reviewing and submitting claims through NC Tracks, verifying Medicaid eligibility, and managing Prior Authorizations through the NC Tracks Operations Portal. The role involves troubleshooting billing and authorization issues, communicating effectively with providers to resolve claim discrepancies, and ensuring timely reimbursement for services. Additional duties include assisting with supply inventory, fixed asset management, purchasing activities, maintaining accurate business records, and other duties as needed. This position requires strong organizational, analytical, and problem-solving skills, along with the ability to explain and interpret policies, procedures, and billing information to clients, providers, customers, and staff. Success in this role depends on maintaining a high level of accuracy, providing excellent customer service, and collaborating effectively with internal and external stakeholders to support the agency's operational and financial goals.**Knowledge Skills and Abilities/Management Preferences**## **Salary Range: $39,244 -$68,679**## **Recruitment Range: $39,244 -$41,429***Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.**The following Management Preferences are not required, but applicants that possess these skills are preferred.** Demonstrated experience in public and commercial insurance billing.* Demonstrated proficiency in Microsoft Office applications.* Proficient in navigating multiple electronic billing systems to process claims and resolve billing issues.* Demonstrated experience in reviewing, examining, and preparing documents.* Demonstrated experience in compiling, organizing and analyzing financial information and other data.Posting closes at 11:59 p.m. the night before the end date**About the NC Division of Child and Family Well-Being:** The Division of Child and Family Well-Being is a division at the NC Department of Health and Human Services (NCDHHS) that will focus on supporting whole child and family health and well-being for North Carolinians with several sections including nutrition programs (WIC, SNAP and Child and Adult Care Food Program), health & prevention services for children and youth, children’s behavioral health programs, and early intervention programs. The Operations Unit is in the Community Nutrition Services Section (CNSS) in the Division of Child and Family Well-Being (DCFW). **Compensation and Benefits:**The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits**Supplemental Contact Information**:The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process **Be sure to complete the application in its entirety.** *Resumes will not be accepted in lieu of completing this application.** Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.* Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.* If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.* Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.* Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.* Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.* For a list of organizations that perform this specialized service, please visit the NACES membership website at Credit VerificationDegrees must be received from appropriately accredited institutions. *Transcripts, degree evaluations and cover letters may be uploaded with your application.*Veterans’ and National Guard Preference* Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.* Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.* Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.ADA AccommodationsConsistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.CONTACT INFORMATION: If there are any questions about this posting, please contact Talent Acquisition at View email address on click.appcast.io. ***Resumes will not be accepted in lieu of completing this application.*****Minimum Education and Experience**Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. #J-18808-Ljbffr