Call Center Representative

AirWorks | Heating, Air & Plumbing Family Run. Mom Approved. Somis, CA $18.00 - $20.00 per hour + growth opportunities Join a Team That Makes a Difference At AirWorks, we're more than an HVAC and plumbing company. We're a family-run business committed to taking care of our customers, supporting our team, and making a positive impact in our community. As a Call Center Representative, you'll be the first point of contact for homeowners seeking help with their heating, cooling, and plumbing needs. Your ability to create a great first impression, solve problems, and provide exceptional customer service plays a key role in our success. What You'll Do Answer incoming customer calls with professionalism and empathy Schedule HVAC and plumbing service appointments Gather accurate job details to support technicians and dispatch Help customers understand services, maintenance plans, and promotions Resolve customer concerns and provide outstanding support Maintain accurate customer records and notes Work closely with dispatch and the service team to create a smooth customer experience What We're Looking For Strong customer service and communication skills Positive attitude and a genuine desire to help people Organized and detail-oriented Ability to multitask in a fast-paced environment Reliable, punctual, and team-oriented Comfortable learning new software and technology Preferred Experience Customer service or call center experience Scheduling or dispatching experience HVAC, plumbing, home services, or trades experience is a plus Why AirWorks? Family-owned, team-focused culture Paid training and ongoing development Opportunities for advancement and career growth Competitive pay Flexible scheduling options Supportive leadership team The opportunity to make an impact every day If you enjoy helping people and want to grow with a company that values its employees, we'd love to hear from you. AirWorks is an Equal Opportunity Employer. #J-18808-Ljbffr