Prepaid Card Program Specialist (PPM I)

Prepaid Card Program Specialist (PPM I)

King County's Finance and Business Operations Division, Procurement & Payables Section, is seeking a Prepaid Card Program Specialist to support King County's centralized Prepaid Card Program and related payment card programs. This is a program-focused, customer-support role that requires strong attention to detail, financial program support skills, and the ability to ensure compliance with established policies, procedures, documentation requirements, and internal controls.

The Prepaid Card Program Specialist will support the daily administration of the County's Prepaid Card Program by reviewing requests and supporting documentation, monitoring compliance requirements, maintaining accurate program records, researching financial information, tracking program activities, and providing guidance and responsive support to County departments regarding established procedures and requirements.

This role involves managing program documentation, supporting audit readiness and records retention requirements, assisting with operational reporting, utilizing financial and payment systems, responding to program inquiries, and helping departments navigate program processes and requirements. In addition to assigned Prepaid Card Program responsibilities, this position will provide shared operational support for King County's P-Card and T-Card programs by assisting with assigned activities, projects, and routine operational duties based on workload priorities and business needs.

The ideal candidate is proactive, detail-oriented, analytical, and experienced in supporting financial, compliance, banking, payment, or other regulated programs. The successful candidate will have demonstrated ability to interpret procedures, research information, maintain accurate records, utilize business systems, track requirements, provide customer guidance, and support effective program operations.

Scope of Job Duties

• Support Prepaid Card Program compliance activities by monitoring agency compliance with established program requirements, reviewing required documentation, tracking completion of required training and submissions, identifying missing information, coordinating follow-up, and assisting agencies with meeting documentation requirements, including W-9 collection, distribution documentation, and other records needed to support applicable tax reporting and compliance requirements.
• Maintain accurate program records, tracking tools, and documentation using Microsoft 365 applications, including Microsoft Lists, SharePoint, and related program systems. Maintain required program records, including request tracking, training records, custodian agreements, distribution documentation, and other files supporting compliance monitoring, audit readiness, and records retention requirements.
• Process and review Prepaid Card requests and supporting documentation to verify completeness, required approvals, training completion, and alignment with established Prepaid Card Program procedures and requirements.
• Gather, maintain, validate and review program data, tracking information, and reports to support compliance monitoring, operational reporting, workload tracking, and program improvement efforts.
• Provide guidance and support to County departments regarding prepaid card program procedures, documentation requirements, custodian responsibilities, and established processes. Research routine questions, provide guidance with program requirements, and follow up on outstanding actions as needed.
• Monitor and manage the Prepaid Card Program inbox and assigned program mailboxes; respond to customer inquiries, provide guidance on established procedures, troubleshoot routine issues, and escalate matters requiring additional review.
• Utilize Oracle financial systems and the US Bank Prepaid Card Administrator Portal to research purchase orders, payments, card information, transaction details, and other program-related information to support operational inquiries and program activities.
• Maintain and update program resources, including user guides, templates, forms, standard works, and administrative documentation to reflect approved updates, policy changes, and user needs.
• Coordinate Office Hours, Microsoft Bookings appointments, and training support activities. Perform scheduled records management activities, including reviewing, filing, and transferring assigned records into Content Manager according to County retention requirements.

P-Card/T-Card Program Support (Shared Float Support)

• Provide shared operational support for P-Card and T-Card programs by completing assigned activities, projects, and operational duties as directed by the applicable program leads.
• Support assigned payment card activities, which may include responding to inquiries, researching transactions and account information, reviewing documentation, assisting with system-related requests, maintaining records, and completing follow-up activities.
• Utilize applicable financial and payment systems, including US Bank, Oracle iExpense, and SAP Concur, to support assigned program activities and operational needs.
• Escalate policy questions, exceptions, or complex issues to the appropriate program lead.

Minimum Qualifications

• Bachelor's degree in Business, Public Administration, Accounting, Finance, or a related field, or equivalent combination of education and experience.
• Strong experience supporting financial, banking, payment card, procurement, accounts payable, compliance, or other regulated programs requiring adherence to established policies, procedures, documentation requirements, and internal controls.
• Proven ability to review financial or program documentation, research transactions or account information, identify discrepancies, maintain accurate records, and support compliance, audit, or regulatory requirements.
• Experience using financial, banking, payment, or expense management systems to research transactions, review account information, maintain documentation, and respond to operational inquiries.
• Proven ability to coordinate program activities, monitor requirements, maintain tracking tools, gather data, prepare reports, and support ongoing program operations and process improvements.
• Strong communication, interpersonal, writing and customer service skills
• Intermediate level of technology proficiency using MS Office Productivity tools in your daily work
• Ability to manage your time and adapt to changing priorities, work on multiple priorities and projects simultaneously, meet quick deadlines, and produce timely and quality work products.
• Ability to work with people from diverse backgrounds.

Preferred Qualifications

• Experience supporting prepaid card, P-Card, T-Card, banking, or other payment card programs, including card administration, transaction review, compliance monitoring, or customer support.
• Experience using financial and payment systems, including Oracle iExpense, SAP Concur, US Bank- SinglePoint, or similar applications.
• Experience supporting financial compliance requirements, including W-9 collection, 1099 reporting support, internal controls, audit support, or public-sector financial and regulatory requirements.
• Experience with LEAN processes and principles
• Experience with SharePoint, MS Teams and other collaborative online tools