Inside Sales & Appointment Supervisor

Company Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. As a third‑generation, family‑owned and operated company, we are committed to quality craftsmanship and long‑term customer relationships, and we take pride in manufacturing the majority of our own products to support the communities we serve. Position Overview Joyce is seeking an experienced and motivated Inside Sales & Appointment Supervisor to lead, coach, and develop our team of Inside Sales and Appointment Specialists. In this role you will supervise the team while remaining closely connected to the work itself, ensuring consistent performance, high‑quality customer interactions, and a strong pipeline of qualified appointments for our In‑Home Sales team. Compensation Hourly base rate: $17–$18 per hour Commission and performance bonuses based on appointments set and lead quality Total earning potential: $25–$30 per hour or more, based on performance What You’ll Do Supervise, support, and coach Inside Sales and Appointment Specialists to ensure consistent performance Provide ongoing training, feedback, and one‑on‑one coaching focused on skill development and growth Set clear expectations and hold team members accountable to activity, quality, and appointment‑setting goals Make outbound calls to warm leads and handle inbound customer inquiries as needed Engage customers in a professional, friendly, and consultative manner Educate homeowners on Joyce products, services, and value propositions Schedule, confirm, and support high‑quality in‑home consultation appointments Monitor call quality, customer interactions, and overall appointment performance Identify opportunities for performance improvement, process refinement, and team development You’ll Be a Good Fit If You Have Previous experience leading or coaching a sales or customer service team Strong coaching and communication skills with a focus on employee development Ability to motivate, train, and hold others accountable in a positive way Comfort providing constructive feedback and performance guidance A goal‑oriented mindset with the ability to balance team results and individual growth Strong organizational and time‑management skills Flexibility to work evenings and weekends based on business needs Reliable transportation to and from work Benefits Health, Dental, and Vision insurance PTO and vacation 401(k) with a 25% uncapped company match Flexible scheduling with control over your calendar Employee discounts on home improvement services Employee Referral Bonus Program Why Joyce Over 70 years of proven success as a third‑generation, family‑owned and operated company Expert guidance and leadership to help you achieve your goals High‑quality, American‑made products Strong marketing support and brand recognition A team‑oriented environment focused on growth and long‑term success #J-18808-Ljbffr Joyce Windows, Sunrooms & Baths