Field Service Technician

Field Service Technician

Direct Hire Field Service Technician (Plastics Processing Equipment) Location: Kent, OH (Training location) Remote/Hybrid after training Travel: Must be able to travel domestic & internationally MUST HAVE VALID PASSPORT Compensation is based on experience

Position Overview: As a Field Service Technician, you'll be the primary technical representative to our customers for all product installation, maintenance, and repair needs. This role offers hands-on work with sophisticated machinery and the opportunity for extensive national and international travel. After in-depth training at our Kent facility, you'll transition to a remote or hybrid schedule that accommodates your project-based travel.

Key Responsibilities:

• Serve as THE on-site technical expert
• Independently travel to customer locationsdomestic and globalfor equipment installation, troubleshooting, maintenance, and repair
• Conduct yearly follow-up calls and site visits to ensure customer satisfaction
• Provide end-user training at customer sites and facilities
• Plan and coordinate logistics for service visits, including travel and expense reporting
• Act as a liaison between customers and engineering, manufacturing, and parts/sales teams
• Collect customer feedback and relay continuous improvement opportunities
• Promote quality, safety, and environmental compliance in all activities
• Support other duties as assigned by management

Required Qualifications:

• High School diploma or equivalent
• Strong mechanical aptitude
• Valid US Driver's License & Passport (must be able to book rental cars for travel)
• Excellent organizational, verbal, and written communication skills
• Self-directed, independent worker; skilled at problem-solving and proactive issue avoidance
• Strong team player with a customer-focused mindset

Preferred Qualifications:

• Technical training in electrical systems (single-phase, 3-phase, or low voltage)
• Experience with logic circuits, electric motors, mechanical devices, or plastic processing
• Experience using measuring and test equipment (micrometers, multimeters, etc.)
• Prior field service or global travel experience
• Second language proficiency

Physical & Work Environment Requirements:

• Ability to lift up to 50 lbs, and perform physical tasks such as standing, walking, bending, kneeling, crouching, crawling, and climbing
• Ability to work in both office and industrial settings; exposure to loud noise, moving parts, and airborne particles may occur (PPE provided)
• Occasional extended periods of sitting during international flights
• Ability to meet vision requirements (close, distance, color, peripheral, and depth perception, focus adjustment)

Schedule & Training:

• Standard schedule: Mon-Fri
• After comprehensive training (6-12 months in Kent, OH), position is hybrid/remote with approximately 50%+ travel, including some weekends as required