Senior Sales Engineer

Senior Sales Engineer Role

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, were not just building state-of-the-art infrastructurewere creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

The Senior Sales Engineer is responsible for leading the technology evaluation and solution design stages of the sales process and serves as the primary technical advisor and product advocate in close collaboration with the Sales team. This role ensures that CoreSites products and service offerings align with customer requirements to drive value and deal success. The Senior Sales Engineer must be able to articulate technical concepts and product positioning to both business and technical stakeholders, while identifying and resolving all technical issues within assigned accounts to ensure complete customer satisfaction and continuity throughout all stages of the sales process.

This role requires proficiency in both business operations and the technical aspects of datacenter infrastructure, including mechanical and electrical systems, as well as IP transit and carrier networking.

Duties

Customer Engagement:

• Participate in customer-facing meetings to align strategic objectives and determine business and technical requirements for tailored solution development.
• Drive customer confidence and acceptance by articulating value through demonstrated cost savings and operational efficiencies.
• Manage assigned accounts and opportunities, ensuring ongoing customer satisfaction, retention, and account growth.
• Demonstrate leadership presence by ensuring the site and computer rooms are consistently customer-ready, reinforcing a culture of operational excellence.

Solution Design & Technical Expertise:

• Evaluate customer deployment requests against CoreSites data center deployment criteria to determine feasibility.
• Prepare and deliver technical proposals, analysis, and architectural design overviews for existing and potential customers.
• Lead in-depth product and solution discussions, clearly communicating features and benefits aligned with CoreSites service offerings.
• Conduct comprehensive assessments of customer IT environments, including network, power, cooling, and space, and design tailored solutions, including on-site walkthroughs.
• Develop deep technical expertise in CoreSites infrastructure to optimize space and power utilization and propose future improvements.
• Prepare cost estimates by both studying blueprints, drawings, and customer-provided documentation, and by consulting with other technical experts as needed.
• Promote core space/power solutions and interconnection services (e.g., OCX, Any2), ensuring competitive, value-driven designs that support deal conversion.
• Perform technical qualification by actively listening and asking thoughtful, strategic questions to uncover customer needs, technical requirements, and solution readiness.
• Develop and maintain deep technical expertise in electrical and mechanical design, built capacity, and design capacity of each computer room, including space, cooling, power, and distribution.
• Coordinate with external vendors and contractors to evaluate, select, and/or integrate third-party technical solutions as required by the customer environment.

Power & Capacity Planning:

• Manage and optimize designs while maximizing leasable square footage.
• Select panels for dedicated, shared, and power-through-portal deals, monitoring and managing the case queue daily.
• Track panel quantity and balance Power Distribution Units (PDUs) at the computer room level to maintain efficiency and redundancy.
• Optimize rack placement and power density to achieve capacity goals for each computer room.
• Monitor remaining capacity of each computer room by tracking new leases and customer churn, using CIM reports as a guide, and maintaining ownership of capacity definitions in partnership with CIM.
• Develop a master plan for remaining space in each computer room, accounting for the impact of physical layout, design changes, and customer churn on rack positions and leased kilowatts.

Sales Support:

• Partner with Sales teams to define, position, and design tailored technology solutions that meet customer needs and business objectives.
• Collaborate on RFP/RFI responses and proposal development.
• Develop sales tools and training materials to support the Sales team, staying current on CoreSites product offerings and latest developments in core products to ensure accurate and effective internal training and enablement.

Requirements

Knowledge, Skills & Abilities:

• Ability to thrive in a hybrid work model, with regular onsite presence of up to four days per week.
• Ability to travel at least 25%, with the potential for increased travel or in-office presence as business needs evolve
• Strong, in-depth knowledge of data center infrastructure, including mechanical and electrical systems, cloud services, storage technologies, and networking technologies such as multi-gigabit Ethernet and optical solutions, multi-protocol and converged services, IP VPN (MPLS), and Internet/VOIP services.
• Strategic and customer-facing, with the ability to identify market opportunities, communicate technical concepts to both technical and non-technical audiences, and guide customers and internal teams toward scalable, efficient solutions.
• Exceptional communication, collaboration, and interpersonal skills with the ability to write clearly, present effectively, and build trusted relationships across teams, customers, and vendors.
• Self-motivated, highly organized, and results-driven, with strong problem-solving skills and the initiative to manage multiple complex projects, meet deadlines, and deliver high-quality outcomes.
• Capable of delivering effective presentations and developing clear documentation, training materials, and technical proposals.
• Committed to continuous learning and team development through mentorship, knowledge sharing, and active participation in industry learning opportunities such as educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Education/Experience:

• Bachelor's degree in a technical field preferred, or equivalent combination of education and experience.
• 5+ years of experience in Sales Engineering, Systems Engineering, or a related IT field.
• Data center industry experience strongly preferred.
• Strong understanding of enterprise networking technologies, including architecture, protocols, and service models.

Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the jobs duties, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop or kneel, talk, and hear. The employee must occasionally lift and/or move objects weighing up to 25 pounds.

Compensation: Compensation for this role includes a base salary between $150,000 to $160,000 annually. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15% discount
• 16 days of paid time off (PTO) 11 paid company holidays and additional floating holidays
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave
• Free parking or a company contribution toward a public transit pass

Additional Perks: