Group Director, Adobe Business Consultant

Role Description

DEPT® is looking for a powerhouse Adobe Business Consultant Analyst to serve as the vital bridge between ambitious marketing visions and technical execution. You are a solution designer who understands the "plumbing" of the Adobe Experience Cloud, taking complex goals like "real-time omnichannel personalization" and documenting exactly how the ecosystem needs to be configured to make it happen. You will sit at the intersection of strategy and technology, ensuring that Adobe Experience Platform (AEP), Real-Time CDP, and Adobe Journey Optimizer (AJO) are architected to deliver world-class customer experiences.

What You'll Do:

• Requirement Discovery: Lead workshops with stakeholders to extract and refine high-impact business use cases for RTCDP and AJO.
• Technical Documentation: Author comprehensive Business Requirement Documents (BRDs) and Solution Design References (SDRs) that provide a clear, actionable roadmap for development teams.
• User Story Mapping: Translate complex requirements into detailed Jira stories, defining necessary XDM schemas, identity namespaces, and segment logic.
• Journey Mapping: Design and document end-to-end customer journeys in Adobe Journey Optimizer (AJO), including triggers, data payloads, and orchestration logic.
• Web SDK Alignment: Partner with implementation teams to ensure the Web SDK data layer captures the specific attributes required for real-time activation.
• User Acceptance Testing (UAT): Define and oversee test cases to validate that data flowing into AEP matches business requirements and triggers the intended orchestration in AJO.
• Traceability & ROI: Ensure every technical configuration within the platform can be traced back to a specific business ROI goal, performing gap analyses to identify missing data elements in the tech stack.

Qualifications

• 5+ years as a Business Analyst or Consultant specifically focused within the Adobe Experience Cloud ecosystem.
• Deep understanding of the Adobe "Data Lifecycle"—from ingestion via Web SDK to modeling in AEP/RTCDP and activation via AJO.
• Fluency in XDM Schemas, Profile attributes vs. Experience Events, and the logic of Identity Resolution (ECID, Email, CRM ID).
• Ability to document complex "Wait" steps, "Split" paths, and "Decisioning" logic within Adobe Journey Optimizer.
• Proficiency in tools like Lucidchart or Miro to map intricate data flows and customer journey orchestrations.
• A proven track record of writing clear technical User Stories and actively managing backlogs in an Agile framework.
• Highly detail-oriented with the ability to translate raw strategic insights into tangible technical visual languages.

Requirements

• Remote position - TRAVEL EXPECTED.

Benefits

• Healthcare, Dental, and Vision coverage.
• 401k plan, plus matching.
• PTO.
• Paid Company Holidays.
• Parental Leave.

Company Description

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.

US Remote Range: $138,000 — $183,000 USD