Service Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Infrastructure Solutions Engineer Lead Consultant undertakes medium complexity projects requiring additional specialized technical knowledge. The Infrastructure Solutions Engineer Lead Consultant coordinates with architecture, engineering and application teams on complex projects to determine requirements and ensure system enhancements are successfully implemented and monitored. The Infrastructure Solutions Engineer Lead Consultant has broad infrastructure knowledge and deep application knowledge. We are seeking a highly skilled and experienced Infrastructure / Service Consultant to support enterprise systems across distributed environments. This role will be responsible for managing and optimizing platform stability, integrations, security, and operational efficiency for critical vended software across Windows and Linux systems. The ideal candidate will bring strong technical expertise, hands‑on experience in enterprise environments, and the ability to collaborate across teams and vendors to ensure reliable and secure platform operations. Key Responsibilities Collaborate with internal teams and external vendors to resolve issues, implement solutions, and drive improvements Design environment sizing, application deployment, disaster recovery, and architecture direction for application portfolios and environment support teams. Develop and maintain application infrastructure roadmaps, bringing together business priorities, infrastructure direction, and risk reduction. Participate in reviews with technology leadership. Produce and present appropriate documentation as needed, acting as the bridge between the application and infrastructure support teams. Monitor the current environment/tool status, performance, and capacity using dashboards and reporting. Provide technical and professional leadership for supported applications and coach junior level Engineers. Collaborate with architecture and engineering teams to gather requirements and provide infrastructure solutions that meet performance, availability, capacity and resiliency targets for future needs. Participate in the on‑call rotation to provide support for the scheduling package. Required Qualifications Hands‑on experience in enterprise infrastructure or platform engineering. Proven experience supporting Linux and Windows environments in an enterprise setting. Strong hands‑on expertise in: PowerShell scripting UNIX/Linux shell scripting Experience working with datacenter technologies (networking, firewall, database, virtualization, access management). Demonstrated knowledge of security protocols, particularly SSL certificate management. Experience with Datadog or similar monitoring/observability tools. Working knowledge of: Apache Tomcat administration Java‑based systems Single Sign‑On (SSO) technologies Familiarity with: Enterprise software engineering practices Enterprise hardware platforms Cloud or hybrid infrastructure environments Experience supporting batch processing environments and scheduling systems software. Understanding of change management, project delivery, and operational processes. Experience engaging with vendors and third‑party providers. Key Competencies Strong analytical and problem‑solving skills. Ability to manage multiple priorities in a fast‑paced environment. Excellent communication and collaboration skills. Continuous improvement mindset with focus on stability and efficiency. Experience 5 or more years of experience (Preferred). Supervisory Responsibilities This job does not have supervisory duties. Skills Application Deployment Application Infrastructure IT Infrastructure Project Management Linux Linux Shell Scripting Production Processes Shell Scripting Solution Engineering Strategic Collaborations Technical Knowledge Unix Operating Systems Compensation Compensation offered for this role is 100,000.00 - 170,500.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment‑based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please see the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please see the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the EEO Know Your Rights poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. #J-18808-Ljbffr