Accounts Receivable & Collections Specialist

Accounts Receivable & Collections Specialist

Suite Living Senior Care is seeking a detail-oriented Accounts Receivable & Collections Specialist to join our Corporate Office in White Bear Lake, MN. This position will primarily focus on Accounts Receivable collections and maintaining positive relationships with residents, families, and payors to ensure timely payment of outstanding balances.

In addition to collections responsibilities, this role will be cross-trained in various billing functions to provide support to the billing team, assist with workload distribution, and serve as a backup resource when team members are out of the office.

Key responsibilities include:

• Monitor and manage outstanding accounts receivable balances across multiple entities.
• Contact residents, families, responsible parties, and payors regarding past-due balances in a professional and customer-focused manner.
• Research account discrepancies and work collaboratively with internal teams to resolve billing and payment issues.
• Document collection efforts, payment arrangements, and account activity accurately.
• Follow established collection policies and procedures while maintaining positive customer relationships.
• Assist with monthly accounts receivable reporting and aging reviews.

• Assist with resident billing processes across multiple entities.
• Review billing information for accuracy and completeness.
• Support invoice generation, account adjustments, and billing-related inquiries.
• Serve as backup support for billing team functions as needed.
• Cross-train on additional billing responsibilities to provide coverage during employee absences.
• Complete other accounting and administrative duties as assigned.

Qualifications include:

• High School Diploma or equivalent required; Associate's or Bachelor's Degree in Accounting, Finance, Business, or related field preferred.
• Minimum of 1 year of experience in Accounts Receivable, Collections, Billing, or related accounting functions preferred.
• Experience working with accounting software; Sage experience preferred but not required.
• Intermediate proficiency in Microsoft Office, including Excel.
• Strong communication, customer service, and problem-solving skills.
• Ability to handle sensitive financial conversations professionally and effectively.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Why Join Suite Living Senior Care?

At Suite Living Senior Care, we are committed to providing compassionate care while maintaining strong operational and financial processes that support our residents and communities. This role offers the opportunity to make a direct impact on the organization's financial health while working with a collaborative and supportive corporate team.

We offer Blue Cross Blue Shield Medical Plans, PTO, Paid Holidays, Company Paid Life Insurance and Long-Term Disability, and a 401(k) with up to a 3% company match.