Customer Support Representative

Job Title: Customer Support Representative

Location: Coppell, TX

Job Type: Hourly Consultant

Hours: Monday to Friday, 9:00am to 5:00pm

Pay: $23.00/hour

Essential Functions:

• Serve as the primary customer contact for receiving, reviewing, logging, scheduling, and tracking custom print production jobs.

• Review customer files for issues including fonts, image resolution, layouts, and formatting; make necessary document conversions and layout/imposition adjustments.

• Troubleshoot production, delivery, and output issues to meet customer requirements.

• Perform quality inspections and apply color management, correction, trapping, and image editing as needed.

• Maintain production and billing logs and related documentation.

• Provide basic training to customers on web-based ordering systems when requested.

• Operate standard office equipment and coordinate with customers and approved vendors on outsourced projects.

• Build strong customer relationships and provide professional follow-up throughout the production process.

Skills:

• Excellent customer service, communication, organization, and follow-up skills.

• Strong computer skills, including Microsoft Word, Excel, PowerPoint, email, web/intranet applications, file management, and data entry.

• Ability to multitask, troubleshoot, meet deadlines, and work effectively with minimal supervision.

• Professional business demeanor and ability to work collaboratively in a team environment.

Experience:

• Minimum 2 years of customer service experience in the print industry.

• 3–5+ years of relevant experience preferred.

• Experience with graphic arts, imaging, print production, or related technology preferred.

Education:

• High School Diploma or equivalent required.

• Post-high-school technology training or equivalent experience required.

• Specialized training in graphic arts, imaging science, print technology, networking, or operating systems is a plus.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.