Membership Manager

Job Description

Kith Ivy is a members-only club in New York City that brings together hospitality, wellness, sport, and lifestyle. Founded by Ronnie Fieg, the club offers Cafe Mogador, an Erewhon tonic bar, an Armani-developed spa, a fitness center, and rooftop padel courts with Wilson. We are building a community, and the Membership team is where it starts.

The role:

The Membership Sales Manager owns the member journey from first inquiry to long-term retention. This leader sells the Kith Ivy experience to prospective members, runs a polished tour and onboarding process, and keeps current members engaged and renewing. The role requires a proven luxury hospitality sales professional who can read a room, build trust quickly, and deliver a high-touch experience that matches our standards.

What you will do:

• Sales and acquisition: Generate and manage a pipeline of prospective members through inquiries, referrals, events, partnerships, and personal outreach, and meet monthly and quarterly membership goals.
• Tours and conversion: Lead tours and trial visits that present the club's amenities and community, and guide prospects through application, approval, and enrollment.
• Applications and admissions: Coordinate with the leadership on applicant review, ensuring a consistent and discreet process.
• Onboarding: Welcome new members with a thoughtful onboarding experience, including orientation, introductions to the team, and early check-ins to make sure they are using the club.
• Retention and relationships: Build relationships with members, track engagement, and lead renewal and win-back outreach. Resolve member concerns with care and urgency.
• Cross-department collaboration: Partner with Front Desk, Spa, Padel and Sport Operations, Retail, Events, and Food and Beverage so members experience one seamless club.
• CRM and reporting: Maintain accurate records in the club's CRM and membership system, and produce regular reports on pipeline, conversion, retention, and revenue.
• Events and community: Work with Marketing and Events on member events, referral programs, and community-building initiatives.
• Team leadership: Recruit, train, and coach members of the Membership team, including interns, and set clear service and sales standards.

What you have done/Who you are:

• 5+ years of sales experience in luxury hospitality, such as private clubs, boutique or luxury hotels, premium fitness or wellness, or high-end restaurants and lifestyle brands.
• Demonstrated record of meeting or exceeding sales and membership targets.
• Experience managing a pipeline and using a CRM. PeopleVine experience is preferred.
• Strong organization and follow-up, with the ability to manage many prospects and members at once.
• Comfort working in a fast-paced, high-touch environment, including evenings and weekends.
• Bachelor's degree preferred.

Preferred

• Existing network in New York City's luxury, wellness, sport, fashion, or lifestyle communities.
• Experience with membership-based or private club models.
• Previous experience leading or mentoring a team.