Veterinary Client Service Representative

$17 - $20 per hour

Thrive Pet Healthcare

Veterinary Client Service Representative

Carlson Animal Hospital, a Thrive Pet Healthcare partner, is a busy, boutique, AAHA accredited canine and feline veterinary practice in Oak Park, Illinois, dedicated to exceptional client service and high-quality patient care. We are a close-knit team that enjoys working together, supporting one another, and caring for pets and the families who love them.

Carlson Animal Hospital is seeking a friendly, compassionate, and organized Client Service Representative (CSR) to join our team. As the first and last point of contact for our clients, you will play a key role in creating a positive experience for pets and their families while supporting our veterinary team.

Responsibilities

Greet clients and patients with professionalism and compassion
Answer phones, emails, and client inquiries
Schedule and confirm appointments and surgeries
Maintain accurate electronic medical records
Process payments and review invoices with clients
Assist with prescription and food order requests
Educate clients on preventive care, hospital services, and pet wellness products
Collaborate with veterinarians and support staff to ensure excellent patient care

Qualifications

Previous customer service experience required
Veterinary hospital experience preferred
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Comfortable using computers and practice management software
Positive attitude and strong attention to detail

Why Join Carlson Animal Hospital?

We are a community-focused practice dedicated to providing exceptional veterinary care with compassion. We value teamwork, emotional intelligence, professional growth, and a healthy work-life balance. Our team is committed to creating a supportive environment where employees, clients, and patients feel welcomed and respected.

Compensation

Pay is competitive and based on experience and qualifications with a range of $17-20/hr.

If you love helping people and pets and enjoy working in a team-oriented environment, we'd love to hear from you!

Thrive Pet Healthcare

Apply

Vacancy posted 1 day ago

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