Referral Coordinator for Busy Spine Practice

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Employment Type: Full Time; On-site
Hours: 8:00 am 4:30 pm
Pay Range: depending on experience
JOB TITLE: REFERRAL COORDINATOR
Office Locations: 584 N. Sunrise Ave. Suite 100, Roseville, CA 95661 & 2220 E. Bidwell, Folsom, CA 95630

Job Summary: Under the supervision of management, the referral coordinator is
responsible for the timely and accurate processing and coordination of incoming patient
referrals. The process of connecting patients with our providers is an important point of
customer service contact for our patients, patient family members, physicians, payers
and various other external customers. The front desk coordinator may perform a variety
of duties including but not limited to collecting and updating demographics and
insurance information, verification of health plan eligibility and coordination of benefits,
taking complete and accurate messages and review of requested imaging. The referral
coordinator may perform other clerical duties in support of clinic staff in the daily
operation of clinic related goals, benchmarks, and quality care initiatives per
organizational guidelines. Provides excellent patient customer service daily.

Minimum Experience/Education Qualifications:
High School Diploma or GED equivalent
Minimum 3 years previous referral coordinator experience in a healthcare setting
Knowledge of commercial, government, private, and workers compensation
payers
Ability to read, understand, and follow oral and written instructions
Familiarity with an electronic practice management system is preferred
Experience handling multiple phone lines
Demonstrates interpersonal skills and the ability to work effectively with internal
staff and external business associates in a wide variety of business transactions,
providing superior customer service.
Demonstrates good verbal and written communication skills to document and
report clearly and concisely; conveys instructions, directions, and information
appropriately and professionally.
Knowledge of Medical Terminology preferred
Knowledge of general office systems, including telephone systems, Microsoft
Products (MS Outlook, Meister, MS Teams, G-Suite, Email, Word), copier, fax,

• scanner, and computer

Ability to multitask
Ability to exercise the utmost discretion in protecting non-public and or sensitive
patient health information (PHI), including but not limited to patient financial data,
patient personal and health records, and other proprietary information.
Performs other duties as assigned by management
Works well under pressure
This job description is not intended to be inclusive of all responsibilities, duties, or
skills required for the position and is subject to review and update at any time,
per the needs of the practice.
Preferred Experience/Qualifications:
Bilingual
Orthopedic Spine referral experience
Customer service experience in a high volume environment

Benefits:
401(k) 401(k) matching
Medical, Dental Vision Insurance
Paid Time Off
Supplemental Pay Type:
Bonus Opportunities