Patient Services Coordinator II

Site The General Hospital Corporation Job Summary Performs administrative functions to support smooth and efficient practice operations under general supervision. Performed tasks related to patient visits including scheduling, check-in, and check-out duties. Actual job duties may vary by department. Essential Functions Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Greet and assist patients. Answer telephones, assist callers with routine inquiries, and schedule appointments. File materials in patient folders and print appointment schedules. Process patient billing forms and scan documents to patient medical records/EPIC. Call for patient medical records and laboratory test results. Open and distribute unit mail or faxes. Type forms, records, schedules, memos, etc. as directed. May be required to accept co-payments. Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results. Act as an EPIC “Super User” for scheduling, registration and billing systems (EPIC training is provided). Provide assistance and training to others in these areas. May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education: High School Diploma or Equivalent required. Certified Medical Administrative Assistant (CMAA) - Data Conversion - Various Issuers preferred. Office experience 2-3 years required. Proficiency with all Office Suite; knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage non-routine phone calls and solve routine issues as appropriate. Communicating effectively in writing and speaking to convey information clearly and effectively. Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. Managing one’s own time and the time of others. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Department Mass General Medical Group Schedule Full-time, Mon–Fri, 8:00 AM–5:00 PM (Onsite) Compensation Starts at $20.00 per hour, with increases based on the candidate’s years of experience. Benefits Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass and more! Additional Information Remote Type: Onsite Work Location: 50 Staniford Street Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $17.71 - $24.94 per Hour Grade: 3 EEO Statement 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. #J-18808-Ljbffr Dormont Manufacturing Co