ServiceNow Business Analyst

ServiceNow Business Analyst

Location: Austin, Texas (4 days On-site)

Role Overview

We are seeking a ServiceNow Business Analyst to act as the bridge between business stakeholders and technical teams. This role is responsible for gathering requirements, defining solutions, and ensuring the ServiceNow platform aligns with business objectives. The ideal candidate will be adaptive and able to thrive in a dynamic environment, helping to manage increased workload and drive process improvements.

Key Responsibilities

• Gather, analyze, and document business requirements, user stories, and functional specifications for ServiceNow solutions.
• Serve as the primary liaison between the business units and the technology team.
• Facilitate workshops and meetings with stakeholders to identify process improvement opportunities.
• Translate business needs into solutions across ServiceNow modules such as ITSM, Service Catalog, and Change Management.
• Develop process maps, workflows, and documentation to support project delivery.
• Collaborate with ServiceNow developers, administrators, and project teams.
• Support testing activities, including user acceptance testing (UAT) planning and execution.
• Monitor project progress, identify potential risks, and provide status updates to stakeholders.

Required Qualifications

Experience: 5-7 years of experience as a Business Analyst within the ServiceNow ecosystem. Proven experience in requirements writing and process ownership is necessary. Candidates must possess technical expertise to identify where a problem lies without direct developer input.

Skills: Candidates must be local to Austin, TX, or open to relocation, with the ability to work onsite four days per week. Strong analytical, problem-solving, and communication skills are required. Knowledge of Agile and/or Scrum methodologies is also needed.

Education: A bachelor's degree in Business, Information Systems, Computer Science, or a related field is required.

Preferred Qualifications

• Understanding of ServiceNow platform capabilities and common modules (ITOM, HRSD, CSM, or SPM).
• Experience managing stakeholder relationships.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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