Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Senior Analyst, Customer Performance

$83k - $132k
Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

Senior Analyst, Customer Performance

ABOUT THE OPPORTUNITY

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

OVERVIEW

The Franchise Acceptance Performance Team works to preserve and enhance the integrity of the Mastercard brand and network by ensuring that customers perform in accordance with Mastercard Standards. The team manages a number of global performance programs and initiatives with a strategic focus on strengthening acceptance of Mastercard products and driving an outstanding cardholder experience.

• Are you a critical thinker and problem solver?
• Do you have experience conducting investigations?
• Do you have strong analytical skills and the ability to derive data-driven insights?
• Do you have superior written and verbal communication skills?

ROLE

• Help drive performance initiatives to address key acceptance issues, encourage correct customer behavior, and ensure high quality POI interactions and cardholder experience
• Conduct investigations to support the Acceptor Business Code (MCC) Performance program
• Manage end-to-end cases from initiation to resolution, including engaging with both internal and external customers, analyzing data and extracting insights, and providing education about program requirements and procedures
• Must be able to independently identify performance issues, develop and execute a resolution process, and coordinate with relevant group(s) which may be impacted
• Must be proactive in solving problems and able to make recommendations to help advance issues forward and bring them to closure
• Expertly manage, enhance, automate and streamline operational processes and procedures
• Establish and leverage relationships with key stakeholders to identify opportunities and ensure issues are addressed quickly and effectively
• Identify regional or global trends and help to develop key performance metrics and reporting
• Complete ad hoc requests, participate in special projects as required, and provide cross-functional support as needed

ALL ABOUT YOU

• Knowledge of electronic payment processing and card brand networks
• Experience analyzing and managing merchant risk and/or onboarding
• Experience conducting investigations, ability to clearly document and articulate findings, acuity to uncover fine details, strong intuition and emotional intelligence
• Excellent PC skills including proficiency in Microsoft Excel (Pivot Tables/V-Look Ups), Word, PowerPoint, and Access; experience with SQL, Power BI, Tableau, Domo, or other comparable business intelligence tools a plus
• Critical thinker with robust analytical and problem-solving skills
• Superior written and verbal communication skills, confidence and poise to communicate with high-level internal and external contacts
• Must be self-motivated, able to work independently and take action to move cases forward, develop and execute solutions
• Strong attention to detail, highly organized, able to multitask and follow multi-step processes
• Must be able to work in a fast paced and dynamic environment, prioritize workload, consistently meet established deadlines, and deliver exceptional results
• High degree of tact and integrity, understand the importance of handling sensitive and confidential information with care

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on decentrajobs.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $83,000 - $132,000 CAD

Vacancy posted 20 days ago
Similar jobs that could be interesting for youBased on the Senior Analyst, Customer Performance in Canada vacancy
  • $83k - $120k

     ...countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone...  ...realize their greatest potential. Title and Summary Senior Analyst, Customer Performance Overview The Senior Analyst, Customer Performance... 
    Customer
    Senior
    Performance
    Full time
    Work at office
    Worldwide

    Mastercard

    Canada
    a month ago
  • $83k - $132k

     ...territories worldwide. Together with our customers, we’re helping build a sustainable...  ...greatest potential. Title and Summary Senior Analyst, B2B Marketing Operations...  ...lead data management, and actionable performance reporting. You will play a hands-on role... 
    Customer
    Senior
    Performance
    Full time
    Work experience placement
    Work at office
    Worldwide

    Mastercard

    Canada
    a month ago
  • $83k - $132k

     ...territories worldwide. Together with our customers, we’re helping build a sustainable...  ...greatest potential. Title and Summary Senior Analyst, Global Public Sector, Urban Mobility...  ...philosophy and assuming that the job will be performed in Canada, the successful candidate... 
    Customer
    Senior
    Full time
    Worldwide

    Mastercard

    Canada
    28 days ago
  • $83k - $132k

     ...territories worldwide. Together with our customers, we’re helping build a sustainable...  ...greatest potential. Title and Summary Senior Analyst, Center for Inclusive Growth Our Purpose...  ...and assuming that the job will be performed in Canada, the successful candidate will... 
    Customer
    Senior
    Full time
    Contract work
    Interim role
    Work at office
    Worldwide

    Mastercard

    Canada
    a month ago
  •  ...About This Role: As a Senior Data Analyst, Risk at Binance.US, you will be the data engine behind how we understand and reduce financial loss...  ...of risk rule and process changes on loss, pass rate, and customer friction. Good plus on leveraging ML techniques to surface... 
    Customer
    Senior
    Full time

    Binance

    Canada
    8 days ago
  • $16 - $20 per hour

     ...Collections Analyst   JOB-10047123   Anticipated Start Date August 3, 2026...  ...W e are seeking a detail-oriented and customer-focused Collections Analyst to join our...  ...process improvements to enhance collections performance and reduce payment delays.   Skills... 
    Customer
    Performance
    Hourly pay
    Full time
    Contract work
    Temporary work
    Work at office

    Dynamics ATS

    Canada
    9 days ago
  • $81.07k - $129.71k

     ...Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $81,068.00 - $129,708.00 Skills _____________________________________________________________________ JOB ALERT FRAUD: We... 
    Performance
    Full time
    Work at office
    Local area
    Remote work
    Flexible hours
    2 days per week

    Blue Cross and Blue Shield of North Carolina

    Canada
    1 day ago
  • $89k

     ...organization, apply now. We are currently seeking a Business Analyst to join our team in Toronto, Ontario (CA-ON), Canada (...  ...analytics and insight initiatives by working with customer and operational data, performing statistical analysis, and contributing to dashboards... 
    Customer
    Performance
    Temporary work
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    Canada
    14 days ago
  •  ...Buyer/Sourcing Analyst   JOB-10046943   Anticipated...  ...candidate will work in a fast-paced, performance-driven environment focused on...  ...the Sourcing Specialist and Senior Sourcing Specialist with strategic...  ...a strong focus on meeting customer needs and expectations.... 
    Customer
    Performance
    Full time
    Contract work
    For contractors
    Work at office
    Local area

    Dynamics ATS

    Canada
    a month ago
  •  ...The Mission As a Senior Software Engineering Manager for Managed Gateways SREs , you...  ...commitment to 99.99%+ uptime and seamless performance directly empowers developers globally,...  ...support of our critical enterprise customer base across the Americas and Europe.... 
    Customer
    Senior
    Performance
    Full time

    Kong

    Canada
    5 days ago
  •  ...Docker is looking for a Senior Technical Sales Enablement Manager to sit at the intersection...  ...with Sales, Solutions Engineering, Customer Success, Product, and Marketing...  ...seeing your work directly reflected in field performance, this role is for you. Responsibilities... 
    Customer
    Senior
    Performance
    Full time
    Shift work

    Docker

    Canada
    5 days ago
  •  ...and payment services that let Coinbase’s customer-facing products deliver reliable,...  ...Provide deep technical mentorship to senior/staff engineers across Payments pods, upleveling...  ...record designing highly available, high‑performance systems. ~ Ability to anticipate scaling... 
    Customer
    Senior
    Performance
    Full time

    Coinbase

    Canada
    15 days ago
  • $68k - $102k

     ...About The Role Hi, I'm Erica , Senior Manager of Event Marketing at Jane. I lead our...  ...conferences, tradeshows, and occasional customer events. Travel frequency may flex slightly...  ...improvement by tracking event performance and sharing insights that inform future... 
    Customer
    Senior
    Performance
    Full time
    Remote work
    Flexible hours

    Jane

    Canada
    6 days ago
  •  ...clear direction, regular feedback, and performance management aligned with Versaterm's people...  ...or integration complexity requires senior technical input. What You Bring ~ Degree...  ...clearance. Please note that specific customer contracts may impose additional security... 
    Customer
    Senior
    Performance
    Full time

    Versaterm

    Canada
    23 hours ago
  •  ...is redefining how businesses engage with customers by delivering natural, intelligent, and...  ...off to human agents when needed. As a Senior Software Engineer, Frontend , you'll...  ...monitoring live conversations, analyzing performance, and continuously improving customer experiences... 
    Customer
    Senior
    Performance
    Full time

    Cresta

    Canada
    23 hours ago
  •  ...practitioners are signing up for. You are the decision-maker on how the website is structured and why. Connect strategy to the customer and to performance. Synthesize qualitative and quantitative signals into a clear point of view about what clinics and clinicians need from... 
    Customer
    Senior
    Performance
    Full time

    Jane

    Canada
    4 days ago
  • $23.5 - $25.5 per hour

     ...us to assist them in hiring a contract Senior Claims Specialist (Montreal) . If you are...  ...About the Role We are seeking a customer-focused Senior Claims Specialist to investigate...  ...the client, the assignment, and your performance, you can find potential opportunities... 
    Customer
    Senior
    Performance
    Hourly pay
    Full time
    Contract work
    Monday to Friday
    Weekend work

    Bartech Staffing

    Canada
    14 days ago
  •  ...standards. Role Summary We are seeking a Senior AI Engineer to take end-to-end...  ...for real-time AI model behavior inside customer production systems. ~ Location Context...  ...agentic workflows that yielded measurable performance improvements. Experience implementing... 
    Customer
    Senior
    Performance
    Full time
    Remote work
    Flexible hours

    NetSpeek

    Canada
    21 days ago
  • $94k - $138k

     ...territories worldwide. Together with our customers, we’re helping build a sustainable...  ...greatest potential. Title and Summary Senior Specialist, Loyalty Rewards Overview:...  ...capabilities as key inputs. • Analyze performance data, reporting outputs, and market inputs... 
    Customer
    Senior
    Performance
    Full time
    Worldwide

    Mastercard

    Canada
    29 days ago
  •  ...SaaS offering with ARR growing multifold. As a Senior Site Reliability Engineer focused on Managed...  ...face of that product for the enterprise customers who depend on it, directly ensuring the reliability and performance that lets them build the next generation of connected... 
    Customer
    Senior
    Performance
    Full time
    Shift work

    Kong

    Canada
    5 days ago
  • $147k - $245k

     ...apply now. We are currently seeking a Senior AI Engineer - Remote to join our team in...  ...and tailoring a message for potential customers, including executives.  Where required...  ...compensation based on individual and/or company performance.  About NTT DATA NTT DATA is a $30+... 
    Customer
    Senior
    Performance
    Work experience placement
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    Canada
    10 days ago
  •  ...Why This Role Exists: We’re looking for a Senior Solution Engineer to become a key technical partner for our customers and go-to-market team. This is a hybrid...  ...Romaric, CEO # Reference Checks : Validate performance, integrity, and alignment with our needs... 
    Customer
    Senior
    Performance
    Remote work
    Canada
    a month ago
  •  ...actually being covered. As a Senior Product Manager, you'll own...  ..., ML practitioners, and analysts. What You’ll Do: Partner...  ...with Marketing, Analytics, and Customer Success to drive subscriber growth...  ...and optimize product performance. Use a mix of quantitative... 
    Customer
    Senior
    Performance
    Full time
    Remote work

    Ground News

    Canada
    11 days ago
  •  ...About the Role: As a frontend-focused Senior Software Engineer , you will own the design...  ...primary focus is building polished, performant, production-grade interfaces in React...  ...autonomously against business needs. ~ Customer-centric approach with strong empathy toward... 
    Customer
    Senior
    Performance
    Full time
    Casual work

    Sardine

    Canada
    6 days ago
  •  ...Bilingual Benefits Analyst Sr Location: This is a hybrid opportunity in our Montreal...  ...information.  ~ Strong interpersonal and customer service skills and the ability to work...  ...Analyste bilingue des avantages sociaux senior Emplacement : Il s'agit d'une opportunit... 
    Customer
    Senior
    Temporary work
    Work at office

    Insight

    Canada
    5 days ago
  •  ...customizable dashboards. Our technology helps customers accurately track ad spend, understand...  ...Los Angeles. About the Role As a Senior Product Engineer at Northbeam, you will...  ..., and ensure the reliability and performance of our platform. Your technical expertise... 
    Customer
    Senior
    Performance
    Full time
    Temporary work
    Remote work

    Northbeam

    Canada
    13 days ago
  •  ...data-driven learning system that leverages custom customer feedback models to engineer...  ...algorithms. We are seeking a high-agency Senior Backend Engineer to design and implement...  ...database modeling and analytical query performance tuning fluency using SQL and Postgres... 
    Customer
    Senior
    Performance
    Full time
    Remote work

    Short Story

    Canada
    21 days ago
  • $166.6k - $208.3k

     ...Every component, every interaction our customers come to trust, starts with someone deciding...  ...the north star of this role. As a Senior Frontend Engineer on the Design Systems...  ..., holding a high bar for accessibility, performance, and pixel-level craft. Work hand-in-... 
    Customer
    Senior
    Performance
    Full time
    Shift work

    Mercury

    Canada
    22 days ago
  •  ...crafting technical solutions that exceed customer expectations? If so, we have an exciting...  ..., is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic...  ...for interoperability, functional, and performance testing/validation Promote mutual... 
    Customer
    Senior
    Performance
    Full time
    Local area
    Flexible hours

    Everpure

    Canada
    14 days ago
  • $84.6k - $106k

     ...reindustrialization. The spirit of DIY and customization runs throughout every element of a...  ...enthusiastic, organized, and hard-working Senior Slate Agent to join our growing online...  ...or updated SOPs that elevate team-wide performance Make Consequential Decisions... 
    Customer
    Senior
    Performance
    Full time
    Weekend work
    Afternoon shift

    Slate

    Canada
    11 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Senior Analyst, Customer Performance. Be the first to apply!