Salesforce Business Analyst

Location: Erickson Senior Living Erickson Senior Living, headquartered in Baltimore, Maryland is a national provider of senior living and health care with campuses in 11 states—and growing. Erickson Senior Living develops and manages senior living communities and health services across the country. We achieve industry–leading results in customer satisfaction, driving high occupancy, and positive health outcomes. As our Salesforce Business Analyst, you will be part of a team that addresses reported issues, creates documentation and provides support to more than 1000 users across multiple Salesforce products serving more than 22 senior living communities. Every day you will join a daily standup meeting with your team, triage and resolve issues, support the maintenance needs of the application, and perform assigned project tasks. To thrive in this position, you have worked as a Salesforce Administrator supporting multiple Salesforce products such as Sales Cloud, Marketing Cloud, Digital Engagement, Agentforce, Omnito (Formerly Sumo) Scheduler and are eager to learn to support non-Salesforce products like Computer Telephony Integration & Vidyard. You have used Jira and Confluence to collaborate on work, and have experience with Lean, Design Thinking, and leading requirements gathering sessions. This job is primarily remote with occasional required travel to Baltimore and communities as needed. We’re looking for a Salesforce Business Analyst with experience: Providing a high level of customer service by effectively addressing user support issues Updating and creating page layouts, new fields, validation rules, flows, dashboards and reports Performing administrative tasks such as user management, security settings, and data management Utilizing Data Loader to bulk import and export data Leading and executing the upgrade cycle including testing, scheduling and communication Developing test plans, executing test cases, and ensuring that solutions meet requirements and quality standards Taking ownership of issues, driving issues to resolution independently and managing shifting priorities Using Jira and Confluence to work efficiently Applying Lean and Design Thinking principles while leading requirements gathering sessions Compensation: Commensurate with experience starting at 90,000 to 100,000 annually Erickson Senior Living is continuously building new communities, and we are looking to add additional staff to our team to support this growth. Our team leads the implementation and support of technology to all employees and residents. We have been named as a best place to work in ComputerWorld magazine every year for over a decade. With over 250 in the IT Department, we invite you to join our team. We are an Award-winning Workplace and offer a comprehensive benefits package to include: Medical, dental, and vision insurance On-site employee health and wellness centers Paid sick, personal leave, and vacation 401(k) with contribution opportunities Tuition reimbursement Growth opportunities Headquartered in Baltimore, Maryland, Erickson Senior Living is one of the country’s largest and most respected providers of senior living and health care with a growing, national network of communities. We help people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow. Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law. Since 1983, Erickson Senior Living’s national network of managed communities has been devoted to one mission—helping people live better lives. If you're driven to make a difference and feel passionate about what you do, you'll thrive in an Erickson Senior Living career. Experience a work and social environment beyond the traditional office setting, with access to multiple on-campus dining choices, health and wellness facilities, lush green spaces, and so much more. Come see why we’re among the most respected names in senior living, now serving 27,000 residents with a team of more than 14,000 employees.