Receptionist - Clerk (Case Management)

CHA Global Ambassador

CHA Hollywood Presbyterian (CHA HPMC) is a nationally recognized acute care facility that has been caring for the Hollywood community and Los Angeles Areas since 1924.

CHA HPMC is also a part of the world-renowned CHA Health System (CHS). CHS has CHA University which consists of 14 education institutions including medical school, nursing school and pharmacy. CHA global network operates 81 hospitals and specialty clinics, 30 research and 31 bio/pharmaceutical/healthcare companies with 14,000 employees in seven countries.

The best women's hospital in Los Angeles is looking for current RN candidates to staff Operating Room, Emergency Department, Labor & Delivery and Mother-Baby care units to be housed in our expanding new patient tower facility scheduled to open next year. Come be a part of this dedicated and caring team right in the heart of Hollywood.

Job Summary:

Providing clerical and telephone support. Assisting Case Managers and co-workers in a courteous and professional manner.

• Obtains general daily tasks from case managers at the start of the shift.
• Prints current floor census, e.g. ICU, 5th, 6th, etc.
• Gets daily managed care admissions; auto fax dictated clinical information from HPF station to health plans or IPAs.
• Prints clinical reviews from Utilization Review Paragon and fax to health plans/IPA daily, confirm successful fax transmittal followed by documentation in Utilization Review notes that reviews were faxed.
• Assists case managers with SNF/ECF, home health, DME/oxygen, or wound vac arrangement/referrals.
• Makes phone calls for difficult placements, fax clinicals to multiple facilities, and complete documentation list for administrative days.
• Collects post-partum delivery data from Paragon- patient view and fax to health plans/IPAs.
• Assists with E-Tar submission.
• Files of clinical reviews.
• Communicates with case managers or other co-workers on important issues.
• Demonstrates strong sense of customer service through communicating with tact, diplomacy and sensitivity in all interactions.
• Sets a high personal standard for accuracy in work.
• Maintains confidentiality of department information.
• Responds promptly and accurately to all requests, problems, and questions from those in need of help.
• Exhibits excellent telephone protocol, e.g. answering promptly, identifying name and department and is courteous and helpful.
• Demonstrates initiative and creativity in assigned work, consistently attempting to make things work better.
• Uses appropriate judgement and decision making within the scope of position or through appropriate chain of command.

Qualifications:

Minimum Education:

High School diploma

Preferred Education:

N/A

Minimum Work Experience and Qualifications:

Ability to communicate effectively verbally and in writing. Must be able to work in a union environment. One to three years comparable experience. Familiarity with Microsoft Office Applications, including Outlook. Computer skills with 40-60 WPM typing.

Preferred Work Experience and Qualifications:

N/A

Required Licensure, Certification, Registration or Designation:

Current Los Angeles County Fire Card required (within 30 days of employment).

Full-Time Day Shift Non-Exempt