Director, Communications & Brand

Role Description

The Director, Communications and Brand will partner with the senior leadership to develop, direct and oversee the global communications strategy, planning and execution. The position will collaborate with and leverage a cross-functional, global team of executives and other leaders to develop and deploy communications across various channels, audiences, and regions. The position is responsible for brand and message strategy and communications that reinforce Verint’s market leadership, technology innovation, and a deep commitment to customer success. The position will provide leadership for such key functions as:

• Public relations
• Internal communications
• Customer advocacy
• Brand strategy
• Creative execution

Principal Duties and Essential Responsibilities:

• Drive market and internal awareness of Verint as the CX Automation company.
• Drive an effective brand identity and momentum for Verint as a leader in CX automation and Artificial Intelligence (AI).
• Plan and direct content creation for external communications channels via coordinated media relations, research, blogs, and related thought leadership.
• Drive strategy for global Customer Advocacy programs including reference program, case study program, and client advisory boards.
• Drive strategy and execution of internal communications.
• Manage a direct team of communications and creative/design professionals.
• Direct and manage various agency relationships including design and creative services, advertising, and public relations.

Qualifications

• A 4-year college degree in communications, journalism, marketing or a related field, or the equivalent years of work history.
• A minimum of 12 years of demonstrated experience with delivering effective communications strategies that create clarity around business strategy in a software or technology organization.
• A minimum of 8 years of progressive leadership experience leading teams within one or more similar lines of business, which may include marketing or marketing operations.
• Direct experience leading change communications initiatives in global organizations.
• Effective direct team and agency management experience.
• Polished business acumen.
• Ability to communicate confidently and effectively.
• Proven strategic decision-making ability.
• Success working in large, complex and matrixed organizations.
• Proven networking skills.
• Exceptional listening skills.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC and Social Security verification.

Benefits

• Global team recognized for their passion and innovation.
• Innovative product culture and project exposure.
• Training and development from industry-leading experts.
• Cutting edge benefit programs that include:
• 401(k) with company matching
• Medical, dental, and vision insurance
• Disability and life insurance
• Flexible PTO
• Paid holidays and parental leave
• Tuition reimbursement and more
• Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent.
• Comprehensive benefits for various life circumstances and needs.
• Great opportunities for career development.
• A balanced work-life to achieve personal and professional success.