Resident Services Specialist

Resident Services Specialist

Job Category: Human Services

Location: Forest Hills, NY

Compensation: $55,000-$60,000 annually

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Duties and Responsibilities

• Attend bi-weekly case conference meetings with supervisor to review case files.
• Attend community resources division meetings, all staff meetings, and case management, coaches, & mentors committee meeting.
• Assist residents of Phipps Houses with issues related to: health, entitlements, arrears, employment, education, training, and other relevant matters.
• Enter data in Salesforce database system.
• Complete universal intake, and enter all existing and new clients into Salesforce database system.
• Participate in the neighborhood impact alliance meetings, community board and local precinct meetings.
• Meet quarterly with property management in order to ensure both organizations are working as a team to resolve resident's concerns.
• Share updates related to agency resource manual on a monthly basis.
• Conduct surveys of the needs of the families.
• Organizes activities and works directly with residents in group or individual settings.
• Recruits residents for programs; provides individual or group service to families.
• Provides leadership support for residents; guides participants in development, recreation, education, and other activities.
• Provides direct services to families through counseling and referrals. Develops service plans. Completes case notes for all client interaction.
• Maintains liaison with cooperating local service providers, neighborhood schools, and other community based organizations.
• Performs other related tasks deemed necessary by agency.

Qualifications

• Associates or equivalent college credits in human service, sociology, psychology or related field
• Bachelor's degree preferred, equivalent experience of 8 years or more may be utilized to validate the education credits.
• One to two years or more experience with client engagement with regards to: case management, Salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.
• A bilingual candidate is preferred.