Guest Services and Maintenance Specialist

Job Summary The Guest Services and Maintenance Specialist supports the team by assisting with guest work orders and requests, overseeing overall maintenance operations of the hotel, ensuring all facilities and equipment are functioning properly, and performing preventative maintenance, repairs, and general upkeep to provide a safe and welcoming environment for guests and staff. Essential Functions and Duties Provide professional and courteous service at all times. Ensure maintenance projects are completed on time and according to specifications. Assist with guest maintenance or amenity requests. Perform preventative maintenance in guest rooms and public areas as scheduled. Conduct maintenance checks of equipment and properly log findings. Perform snow shoveling/ice removal and safety walks. Report safety and security concerns to the Chief Engineer or Manager on Duty immediately. Maintain key inventory and ensure security procedures are followed. Respond to emergency situations and assist as needed. Participate in ongoing maintenance programs for event spaces, public areas, and hotel equipment. Maintain cleanliness and organization of workspaces and storage areas. Required Experience, Education & Skills Ability to learn preventative maintenance and minor repairs on equipment. Ability to complete guest room deep cleans. Ability to provide customer support with various requests. Strong problem‑solving skills and attention to detail. Ability to communicate effectively with team members and management. Ability to work independently and manage multiple tasks in a timely manner. Work Environment Work involves both indoor and outdoor environments with exposure to varying temperatures. Frequent walking, standing, and lifting objects up to 50 lbs. Exposure to noise, vibration, and mechanical equipment during maintenance tasks. Must be available to work evenings, weekends, and holidays as required, with potential on‑call responsibilities for emergencies. Reasonable Accommodations Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Equal Employment Opportunity Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position’s requirements. #J-18808-Ljbffr Stonebridge Companies