Sr. Strategic Account Manager

Compensation - Base salary $80,000-$95,000 (commensurate with experience)

Location - Hybrid

The Senior Strategic Account Manager is responsible for managing and expanding strategic relationships with Skilled Nursing Facilities (SNFs) and post-acute partners. This role serves as the primary executive liaison between facility leadership and the physician services organization, ensuring high-quality service delivery, contract retention, and revenue growth.

The position focuses on both portfolio management and new business development, supporting long-term clinical integration and operational excellence across assigned territories.

ROLE AND RESPONSIBILITIES

Below are the roles and responsibilities expected of the Senior Strategic Account Manager:
• Manage a high-value portfolio of Skilled Nursing Facility (SNF) partnerships to ensure client satisfaction, contract retention, and service optimization.
• Identify and secure new Medical Director Agreements (MDAs) through targeted territory outreach and relationship-building initiatives.
• Present clinical value propositions to executive and regional leadership, demonstrating how physician services improve reimbursement outcomes, quality ratings, and hospital readmission performance.
• Lead the full contract lifecycle, including lead generation, proposal development, negotiation, and execution.
• Serve as the primary non-clinical operational liaison between facility administrators, regional leaders, and internal clinical teams.
• Conduct monthly and quarterly business reviews using clinical and operational data to demonstrate return on investment and identify opportunities for improvement.
• Proactively identify at-risk accounts and develop intervention strategies to support facility performance and protect contractual relationships.
• Resolve operational challenges related to communication workflows, EMR access, provider scheduling, and rounding coordination.
• Identify opportunities to expand service lines within existing accounts by integrating specialty physician services such as physiatry, psychiatry, cardiology, and wound care.
• Lead implementation and onboarding for new contracts to ensure successful clinical integration and early operational wins.
• Maintain accurate records of account activity, pipeline progress, and performance metrics.
• Perform other duties as assigned.

PRACTICE / BUSINESS MODEL
• Territory-based strategic account management and business development role
• Focus on post-acute physician service delivery within Skilled Nursing Facilities and long-term care settings
• Data-driven partnership model emphasizing reimbursement optimization, quality improvement, and hospital readmission reduction
• Collaboration with interdisciplinary clinical leadership and operational teams
• Field-based schedule with flexibility for travel and on-site relationship management

QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Minimum 5-7 years of experience in post-acute account management, healthcare business development, or SNF operations
• Demonstrated success managing a large client portfolio while achieving growth and retention targets
• Strong knowledge of the Patient Driven Payment Model (PDPM) and regulatory challenges impacting Skilled Nursing Facilities
• Ability to analyze quality performance reports and identify operational improvement opportunities
• Strong communication, presentation, negotiation, and relationship management skills
• Ability to work independently in a fast-paced, high-pressure healthcare environment
• Bachelor's degree in healthcare administration, business, or related field preferred

CORE COMPETENCIES
• Ability to build trusted relationships with facility leadership, nursing teams, and executive stakeholders
• Strong revenue growth mindset with focus on service expansion and value creation
• Agile problem-solving capabilities and comfort managing operational challenges
• Strategic thinking combined with hands-on execution

BENEFITS

Medical, dental, and vision insurance
401(k) retirement plan with employer match
Performance-based incentive structure tied to new business acquisition and portfolio retention
Flexible field-based work schedule

At Community Physicians, we are a dedicated, multi-specialty medical group focused on providing exceptional, relationship-based care to older adults in skilled nursing and post-acute settings. Our mission is to improve health outcomes, enhance care transitions, and preserve the dignity of every patient we serve.

Why You Should Join Us?

1. Purpose-Driven Work:
You will play a vital role in caring for medically complex older adults during their most vulnerable health transitions. Your expertise will directly impact patient outcomes, reduce hospital readmissions, and improve quality of life.

2. Collaborative and Supportive Environment:
We believe in the power of partnership. You'll work closely with facility staff, families, and interdisciplinary teams to ensure seamless, compassionate, and coordinated care.

3. Clinical Excellence and Innovation:
We prioritize evidence-based practices and continuity of care, bringing clinical excellence to every bedside. Our model allows you to practice meaningful medicine while making a tangible difference in patients' lives.

4. Professional Growth and Leadership:
As part of our team, you'll have opportunities to lead, innovate, and contribute to the growth of geriatric care in our community. We invest in our providers' development and support their journey toward excellence.

5. A Culture of Compassion and Respect:
We are committed to treating every patient with dignity, empathy, and respect-and we extend that same commitment to our team. Here, you'll be part of a culture that values each member's contribution and well-being.